Property Manager

Mission Rock Residential, LLC; Tacoma (WA); On-site; USD 65,000 - 85,000; Full time

Job summary

Mission Rock Residential is seeking a Property Manager for Aravia Apartments in Tacoma, WA. You will lead a team to enhance resident experiences and ensure efficient property operations. The role demands strong leadership skills and a commitment to excellent customer service, alongside a focus on financial performance.

Benefits

Career advancement and learning opportunities

Bonus potential

13 paid holidays

Sick time accrual and generous vacation policy

Housing discount opportunity

401(k) plan with company match

Medical, Dental, and Vision insurance

Employee Assistance Program (EAP)

Qualifications

• 4-5 years of customer service or sales experience.
• 2-4 years of management and team development experience.
• Knowledge of Fair Housing practices.

Responsibilities

• Overseeing all daily property operations and managing a team.
• Ensuring optimal property performance and resident satisfaction.
• Developing and mentoring team members.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Education

Property Management Experience

Tools

Microsoft Office

Yardi Voyager

Job description

Description

As the Property Manager, you will have the opportunity to significantly impact and contribute to the lives of our residents and team members by providing a comfortable environment and a well-maintained living space. This role allows you to showcase your leadership skills as you manage a team of leasing and service professionals.

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values through team member training, support, and career development, believing that this positively impacts our resident and team member experience.

Are you ready to make an impact?

Location: Aravia Apartments

Compensation includes pay and many additional benefits. Check out our comprehensive benefits package!

• Career advancement and learning opportunities
• Bonus potential
• 13 paid holidays, including a Personal Wellness Day & Volunteer Day
• Sick time accrual and generous vacation policy (10 days in the first year, increasing to 15 days in the second year)
• Housing discount opportunity
• 401(k) plan with company match
• Medical, Dental, and Vision insurance
• Employer-sponsored short-term & long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

*Sick time and vacation policies vary by state; please inquire with your hiring manager for specifics.

The day-to-day: The Property Manager is fully responsible for all daily property operations, including overseeing property value, leading a team, and enhancing resident experience through exceptional customer service. Key responsibilities include:

• Leading a team by embodying Mission Rock’s culture of collaboration, communication, and transparency
• Managing the property budget to meet or exceed expectations
• Ensuring optimal property performance and resident satisfaction
• Collaborating with the Service Manager and team to maintain property standards
• Monitoring curb appeal and cleanliness from a customer perspective
• Driving resident engagement through events and relationship management
• Managing vendor relationships for services like landscaping and pest control
• Maintaining effective communication with residents, team members, and vendors
• Developing and mentoring team members
• Overseeing leasing processes and compliance with industry standards
• Maintaining a clean and welcoming work environment

Requirements

What you bring:

• Proven leadership and team development skills with a focus on financial performance
• Deep understanding of the multi-housing market and legislative environment
• Excellent customer service, communication, and emotional intelligence
• Strong organizational and time-management skills
• Enthusiasm for collaboration and community engagement
• Desire to positively impact others’ lives
• 4-5 years of customer service or sales experience
• 2-4 years of management and team development experience
• Knowledge of Fair Housing practices
• Proficiency with Microsoft Office and Yardi Voyager
• Solution-oriented mindset with attention to detail
• Property management experience required