Property Manager

J.C. Hart Company; Sylvania (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

PTO with extra

401(k) match

Bonuses

Parental leave

EAP

Training & certifications

Education reimbursement

Career development

Wellness program

Social events

Job summary

J.C. Hart Company is seeking a Property Manager to oversee SOMO Flats in Sylvania, Ohio. The role focuses on resident experience, leasing, and daily operations to deliver an exceptional living environment.

Responsibilities include managing move-in/out, showing apartments, signing leases, and coordinating with maintenance and staff. The ideal candidate values growth, teamwork, and strong customer service. CAM is preferred for certification.

Responsibilities

• Resident Experience Management: Create and enhance resident experiences, establish rapport with residents and prospects, ensure clubhouse and amenity upkeep, oversee move-in/out experiences, ensure quality and cleanliness for new residents, plan and participate in resident events, handle resident questions and service requests, train the Resident Experience Team to meet satisfaction goals.

Job description

J.C. Hart Company is a family owned, highly respected multi-family real estate development, construction and property management organization. We are very proud of our one of a kind designs and the value we add to so many communities. Our Associates are our greatest asset and we take a lot of pride in being a Best Places to Work. Our Associates acknowledge us for providing a growth oriented, family friendly culture steeped in Core Values and Purpose that provides a rich and rewarding career. Our hiring, training and Associate Development are centered around our Core Values and Purpose. Our Core Values of Passion, Integrity, Development, Innovation and Teamwork guide us each and every day as we do business. At J.C. Hart, we strive to be a Partner and Employer of First Choice.

We are looking for a Property Manager to oversee one of our communities in Sylvania, Ohio, SOMO Flats!

• Paid weekly, every Friday
• Medical, Dental, Vision, Life and Disability insurance
• Generous Paid Time Off (PTO) plan *with opportunities to earn additional PTO
• 401(k) plan with an impressive company match
• Above industry average bonuses including: impact, renewal, move-in, holiday, anniversary, and wellness
• Paid parental leave
• Employee Assistance Program (EAP)
• Paid training and certifications
• $3,000 annual continuing education reimbursement
• Career development opportunities and support
• Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
• 5 company sponsored social events per year

ESSENTIAL FUNCTIONS

Resident Experience Management

• Strives to create and enhance Resident Experiences to meet the company Purpose to "Make Your Home an Enjoyable Living Experience."
• Establishes rapport with Residents and/or Prospects providing personalized service consistent with Fair Housing standards
• Accountable for Community curb appeal through daily clubhouse and amenity walks to meet company condition standards
• Oversees the details of move-in and move-out experiences with the assistance of the Resident Experience Team and Maintenance
• Ensures apartments for new move-ins meet quality and cleanliness expectations and accountable to create and provide an exceptional move-in experience for new Residents
• Guides, plans, attends, and completes Resident social functions such as Resident Appreciation events, parties, and other organized activities for the Residents
• Accountable for the handling of Resident questions or concerns, including service requests, feedback, complaints, functions, lease renewals, etc.
• Coaches Resident Experience Team to fulfill Resident satisfaction goals and strives for exceptional feedback through surveys and online reviews

Leasing

• Responsible for driving overall occupancy through renewal, retention, and referral efforts with current Residents, ensuring unit availability is accurate in management software
• Accountable for weekly model and/or market-ready show apartment walks to monitor show conditions for Leasing Teams
• Demonstrates competency in all areas of apartment sales/leasing, including telephone technique, appointment setting, prospect qualifications, apartment showings, closings, and follow-up in support of Leasing Teams
• Accountable for preparation, processing, and signing of new/renewed leases and related forms. Oversees these procedures when performed by other Associates

Operations and Administrative

• Accountable for records and activities logged/input in management software such as lease signings, rent payments, fees, invoice processing, maintenance requests, Resident communications, document management, etc.
• Responsible for the completion of Final Account Statements for outstanding balances related to utilities, damages, etc. upon a Resident's move out
• Maintains necessary records of all financial transactions of property (i.e. bills, budget control, etc.) and understands the budget process, the monthly financial statements, variances, and how they relate to the budget
• Takes necessary action when needed upon receiving monthly file audit report from designated Accounts Manager
• Oversees the activity of outside contractors/preferred partners working on the property and ensures keys are properly signed out when needed
• Provides coaching and training, technical assistance, and guidance for the Resident Experience team as it relates to shared operations and administrative tasks

Leadership

• Plans and holds daily and weekly team meetings to connect and communicate activities between management, maintenance, and leasing teams
• Completes monthly 1:1 meetings with the Associates to mentor and encourage development

Qualifications

Licenses & Certifications

Preferred

CAM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.