Property Manager

Episcopal Community Services (ECS); San Francisco (CA); On-site; USD 85,000 - 87,000; Full time

Job summary

Episcopal Community Services (ECS) seeks a Property Manager for Casa Esperanza to oversee operations, occupancy, and service delivery with a focus on resident welfare and compliance. This full-time, onsite role reports to the COO and supervises maintenance staff to ensure quality service within budget.

You will coordinate programs, enforce house rules, manage tenant relations, and participate in area associations.

Qualifications

• Minimum of 3 years of experience as a manager of an affordable or permanent supportive housing property.
• High School Diploma or equivalent; Bachelor's degree preferred in relevant fields such as social work, business or public administration.
• Proficiency in MS Word, MS Excel, MS Outlook, MS Internet Explorer, and MS PowerPoint or equivalent software.
• Strong organizational, documentation, multitasking, and attention to detail abilities.
• Excellent written and verbal communication with staff and residents.

Responsibilities

• Coordinates the operations and delivery of services.
• Prepares, plans, and executes policies for the services offered.
• Supervises staff including assigning, reviewing work, and promoting staff development.
• Oversees orientation, training, and processes payroll for direct reports.
• Manages resident relations, occupancy, move-ins, and interviews prospective residents according to ECS guidance.
• Maintains records and reviews invoices for timely payment by accounting.
• Ensures buildings and grounds are properly maintained and safety protocols followed.
• Develops maintenance plans and coordinates with ECS Safety Manager on disasters.

Skills

Windows Office Suite

Organizational skills

Communication skills

Problem solving

Leadership/Staff supervision

Education

High School Diploma or equivalent

Bachelor’s degree preferred (social services, public administration, or related)

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.SALARY:External Candidates: $85,472 - $86,754Internal Candidates: $88,037 - $89,319 Based on LongevityPOSITION SUMMARY:The Property Manager administers directives set forth by Chief Operating Officer overseeing the operations of Casa Esperanza in an effective and efficient manner. Maintains the property in accordance with federal, state, and local standards, laws and ordinances. Manages and controls the functions of all departments of property to provide quality services within budgetary boundaries. Directly supervises the Maintenance Supervisor and Janitor.PRIMARY DUTIES AND RESPONSIBILITIES:The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.Coordinates the operations and delivery of services. Prepares, plans, and executes the policies for the services offered.Supervises staff, including instructing, assigning, and reviewing work, planning, and maintaining standards, coordinating activities, allocating personnel, acting on employee problems, selecting new team members, and recommending/approving transfers/promotions, corrective actions, promoting staff development and motivation. Oversees orientation and training for all employees and processes payroll for direct reports.Coordinates activities with services staff for the benefit of the residents and the property.Develops new programs to enhance the welfare of residents, communicates with constituents, counsel, and responds to requests and/or complaints from residents.Responsible for occupancy, oversees move-ins, and interviews prospective residents with guidance provided by the organization selected by ECS to oversee compliance matters at the propertyMaintains or oversees the maintenance of records.Collects rent checks from tenants.Authorizes purchases of supplies and equipment.Reviews and approves invoices and submits to the accounting department in a timely manner.Assures that buildings and grounds are properly maintained.Ensures that offline units are (not sure what you intended to add here- …”made ready for occupancy in a timely manner as determined by supervisor”?Oversees development and implementation of various systems and functions including redecorating schedule and preventative maintenance plan.Plans for and attends various resident and staff functions.Participate in area and state association meetings, committees, and the like.Devises plans for disaster and emergency response, in coordination with ECS Safety Manager.Enforces house rules for all tenants, responsible for tenant management including administering notices and processing any evictions.Enforces rules, regulations, laws, and ordinances of various departments and pertinent agencies.REQUIREMENTS:Minimum of 3 years of experience as a manager of an affordable or permanent supportive housing property. Permanent supportive housing experience preferred.High School Diploma or equivalent. Bachelor’s degree preferred with a major in one of the professional disciplines concerned with service to people such as social work, business or public administration or a related field.Membership and active participation in professional and community service organizations is very helpful or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.Proficiency in Windows MS Word, MS Excel, MS Outlook, MS Internet Explorer, MS PowerPoint as needed or equivalent software.Knowledge of the principles of organization and functions of government-assisted permanent supportive housing.Solid organizational skills including attention to detail, documentation and multi-tasking skills.Problem solving and decision making skillsPresentation and communication skillsRecord management skillsTime management skillsEffective listening skillsExcellent written communication skills.Excellent verbal skills with the ability to interact with staff and residents utilizing humor, kind words, and understanding to help people feel safe, secure, and valued.Open to change (positive or negative) and to variety in the workplace.Accepts constructive criticism and deals calmly and effectively with stressful situations.Willingness to lead, take charge, and offer opinions and direction.Analytical thinking – analyzing information and using logic to address work-related issues and problems.OTHER:Must secure finger image screening and annual TB screening. Must be able to meet physical requirements of the position which may include lifting of up to 50 lbs.Mission EssentialDemonstrate behavior that supports the organization’s mission, vision, and values.Adhere to all program, funder, and organizational policies, and procedures.Communicate effectively and model integrity, fairness, and ethical business practices.ECS offers industry leading healthcare benefits to support yourphysical and mental well-being.ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.