Property Manager

Southwood Realty Company; North Carolina; On-site; USD 50,000 - 80,000; Full time

Job summary

Southwood Realty Company is seeking a Property Manager to oversee a multifamily property under the Regional Manager. You will lease units, supervise office and service staff, and ensure consistent policy application while maintaining strong resident relations.

The role requires experience in selling and customer service, with a fast-paced environment and emphasis on team collaboration and independent work. North Carolina offices support multiple properties.

Qualifications

• At least 2 years of selling experience.
• At least 5 years of customer service experience.
• Typing speed of at least 40 WPM.
• Must be organized and able to work in a fast-paced environment.
• Works well in a team and can work independently.

Responsibilities

• Leasing the property and supervising office and leasing personnel.
• Maintain relationships with residents and ensure policy enforcement.
• Operate the property within financial guidelines.
• Conduct daily property inspections and supervise service team.
• Maintain professional appearance and attitude of staff.
• Respond to resident requests and complaints in a timely, courteous manner.
• Design and maintain a resident retention program.
• Collaborate with departments to ensure property operations.

Skills

Customer service

Teamwork

Problem-solving

Typing 40 WPM

Organizational skills

Education

High School Diploma

Job description

Job Description

The Property Manager is responsible for ensuring the efficient operation of the multifamily property under the direction of the Regional Manager. Property Managers maintain relationships with all potential residents and residing residents and ensure consistent application of property policies. Manager must maintain relationships between the property and all other departments within Southwood Realty.

Summary of Duties and Responsibilities:

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of Southwood Realty; insuring through constant supervision and review of all personnel in all departments are operating within those regulations.
• Operating the property within the financial guidelines,
• Daily physical inspection of the property and direct supervision of the service team
• Direct supervision of the office staff
• Responsible for ensuring a professional appearance and attitude at all times for yourself and all property employees
• Responsible for the leasing of the property; ensuring the supervision of the office and leasing personnel that all sales techniques and methods required are being used effectively and in a professional manner
• Responsible for ensuring that all personnel respond to resident requests of complaints in a timely, efficient, and courteous manner
• Responsible for implementing, designing and maintaining a resident retention program
• Responsible for ensuring the physical well-being and curb appeal of the apartment community

Qualifications:

• Must be able to work in a fast-paced and customer service-oriented environment
• Works as part of a team, as well as completes assignments independently
• Exercises problem-solving skills
• High School Diploma
• At least 2 years of selling experience
• At least 5 years of customer service experience
• Able to type at least 40 WPM
• Must be organized

Company Description

From origins of 12 apartment units and one employee in 1977, Southwood Realty has emerged as one of the premier property management companies in the Southeast. The company has grown to encompass many multi family apartment communities served by over 600 employees. The Southwood portfolio includes a variety of apartment community styles that have several amenities. With locations in North Carolina, South Carolina, Tennessee and Georgia, Southwood Realty continues to grow by constructing new apartment communities and through the acquisition of existing properties. A privately owned corporation, Southwood Realty is headquartered in Gastonia, North Carolina.