Property Manager

Pennrose; Naugatuck (CT); On-site; USD 73,000 - 76,000; Full time

Job summary

Pennrose is seeking a Property Manager for their apartment developments in Naugatuck, Connecticut. The role includes overseeing a site team, ensuring financial success, and providing excellent customer service to residents.

The ideal candidate will have at least four years of property management experience, knowledge of affordable and market-rate housing, and commitment to continuous professional development.

This position offers a competitive salary ranging from $73,000 to $76,000 per year, based on experience.

Qualifications

• Four years of increasing property management responsibilities.
• Knowledge of both affordable and market‑rate housing.
• Valid driver’s license and ability to travel between properties.

Responsibilities

• Ensure financial goals of property are met.
• Manage rent collections and eviction processes.
• Provide excellent customer service to residents.
• Ensure property is inspection ready at all times.

Skills

Property management

Customer service

Financial management

Compliance knowledge

Education

High School Diploma

College degree

Tools

Yardi

Mobile Maintenance

Job description

The Property Manager (“PM”) will have broad and in-depth general management responsibilities at their assigned apartment development(s).

The PM will supervise a site team consisting of administrative, supportive services and maintenance personnel at levels consistent with property resources. In some instances, the PM may be solely responsible for administrative tasks and may also perform supportive service tasks.

The PM will ensure their assigned apartment development(s) meets all financial goals as identified in the annual budget. The PM will relentlessly pursue full occupancy and collection of rent and optimize rental income following program requirements and market conditions, thus being a responsible steward for the success of each property.

The PM will also ensure that all compliance covenants and supportive service requirements are consistently met and that all maintenance tasks are managed professionally, while maintaining a safe work environment. The PM will ensure the integrity of all financial and operational data and systems.

The PM will provide excellent customer service to residents, encouraging long‑term retention.

As site leader the PM will demonstrate professional leadership, support the development and training of those supervised, and will diligently pursue their own professional development by fully utilizing the Pennrose Academy.

The PM will report to a Regional Property Manager.

Pay Range

$73,000 – $76,000/year depending on experience.

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Responsibilities

• Effectively manage rent increases, rent collections, and the eviction process.
• Consistently market the property to high standards, optimize curb appeal, and successfully convert applicant traffic and waitlists to residency while meeting all Fair Housing requirements.
• Understand all aspects of the affordable housing and market‑rate program features of the assigned property and optimize its financial and operational performance within this construct.
• Proactively manage housing partner subsidy programs and relationships.
• Manage accounts receivable, accounts payable, and cash to meet all obligations timely.
• Monitor utility consumption and related expenses, optimizing the use of the NWP system and responses.
• Inspect the property daily, attend to maintenance needs and conditions, and stay mindful of safety.
• Provide meaningful input to the capital planning process, budget process, and examine expenditures for cost savings and efficiencies, sharing best practices with colleagues.
• Ensure team members are onboarded, trained, motivated, and equipped to be successful stewards of the properties.
• Complete work orders, preventive maintenance, apartment turns, and leasing of vacant units within company policy timeframes.
• Process re‑certifications, build and manage credible waiting lists for each unit type, anticipate issues impacting occupancy and financial performance, meet deadlines, and work proactively.
• Own all aspects related to your apartment development.
• Teach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management, and the optimum use of technology (Mobile Maintenance, Yardi), Fair Housing, and Risk Management initiatives.
• Ensure the property is prepared to excel at all inspections, including agency and REAC inspections, without needing surges in staff and spending; keep the property inspection ready at all times.
• Complete necessary insurance administration tasks to successfully conclude insurance claims.
• Serve as a role model, mentor, coach, and trusted resource to field staff and residents.
• Ensure the supportive services program is successful and meets obligations.
• Support the Pennrose Academy efforts to heighten the technical expertise of staff.

Performance Metrics

• Property meets all aspects of the annual operating budget.
• Employee retention increases and staff competency improves.
• Property inspection results are consistently excellent.
• Unit turnover and occupancy times improve steadily, enhancing tenant residency.
• Insurance claim work is administered timely and professionally.
• Work order and preventive maintenance completions meet PMC standards consistently.
• Property experiences no insurance claims due to staff neglect.
• Resident satisfaction surveys yield consistently positive results.

Required Education and Experience

• High School Diploma or College degree (a plus).
• Four years of increasing property management responsibilities.
• Knowledge of both affordable and market‑rate housing.
• Industry training credentials that demonstrate understanding of rental housing programs.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions

• Ability to work periodic flexible hours; ability to travel by plane and automobile.
• Ability to work at property locations within or near transitional neighborhoods.
• Ability to climb stairs, use elevators, bend, squat, and reach overhead.