Property Manager

Pennrose; Annapolis (MD); On-site; USD 68,000 - 70,000; Full time

Job summary

Pennrose is seeking a Property Manager to lead the assigned apartment development(s) and supervise a site team across administrative, maintenance, and supportive services. You will ensure occupancy and rent collection goals, while optimizing financial and operational performance within affordable and market-rate programs.

You will supervise staff, support professional development, maintain compliant operations, and provide exceptional resident service to promote retention.

Qualifications

• High School Diploma or higher, plus relevant property management experience.
• Four years of increasing property management responsibilities.
• Knowledge of affordable and market-rate housing programs.
• Industry training credentials that authenticate understanding of rental housing programs.
• Valid driver’s license and ability to travel between properties.

Responsibilities

• Effectively manage rent increases, rent collections and eviction processes.
• Market the property to high standards and optimize curb appeal to convert applicants to residents.
• Optimize financial and operational performance within affordable and market-rate program features.
• Proactively manage housing partner subsidy programs and relationships.
• Oversee accounts receivable, accounts payable and cash to meet obligations.
• Monitor utility consumption and optimize the use of systems and responses.
• Inspect the property daily and address maintenance needs with safety in mind.
• Lead onboarding, training, motivation and development of supervised staff.

Skills

Leadership

Budgeting

Rent Collection

Customer Service

Team Supervision

Fair Housing

Property Marketing

Education

High School Diploma

College degree

Industry training credentials

Tools

Yardi

NWP system

Mobile Maintenance

Job description

The Property Manager (“PM”) will have broad and in-depth general management responsibilities at their assigned apartment development(s).

The PM will supervise a site team consisting of administrative, supportive services and maintenance personnel at levels consistent with property resources. In some instances, the PM may be solely responsible for administrative tasks and may also perform supportive service tasks.

The PM will ensure their assigned apartment development(s) meets all financial goals as identified in the annual budget. The PM will relentlessly pursue full occupancy and collection of rent and optimize rental income following program requirements and market conditions, thus being a responsible steward for the success of each property.

The PM will also ensure that all compliance covenants and supportive service requirements are consistently met and that all maintenance tasks are managed professionally, while maintaining a safe work environment. The PM will ensure the integrity of all financial and operations data and systems.

The PM will provide excellent customer service to residents, thus encouraging long-term retention.

As site leader the PM will demonstrate professional leadership and will support the development and training of those supervised, and will diligently pursue their own professional development by fully utilizing the Pennrose Academy.

The PM will report to a Regional Property Manager.

Pay range $68,000- $70,000/year depending on experience.

• Effectively manage rent increases, rent collections and the eviction process
• Consistently market the property to high standards, optimize curb appeal and successfully convert applicant traffic/waitlists to successful residency while meeting all Fair Housing requirements
• Understand all aspects of the affordable housing/market rate program features of the assigned property - optimize the financial and operational performance of the property within this construct
• Proactively manage housing partner subsidy programs/relationships
• Manage accounts receivable, accounts payable and cash to meet all obligations timely
• Monitor utility consumption and related expense - optimize the use of NWP system and responses
• Inspect the property daily - attend to maintenance needs and conditions being mindful of safety
• Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies - share best practices with colleagues
• Ensure team members are on-boarded effectively, trained, motivated and equipped to be successful stewards of the properties
• Work orders, preventive maintenance, apartment turns and the leasing of vacant apartment units-- all to be done within company policy timeframes
• Process re-certifications, build/manage credible waiting lists for each unit type - anticipate issues impacting occupancy and financial performance - meet deadlines - work proactively
• Own all aspects related to your apartment development
• Teach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management and the optimum use of technology / Mobile Maintenance/Yardi and Fair Housing and Risk Management initiatives
• Ensure property is prepared to excel at all property inspections, including agency and REAC without the need for surges in staff and spending, i.e. have property inspection ready at all times
• Complete those insurance administration tasks necessary to successfully conclude insurance claims
• Serve as a role model, mentor, coach and trusted resource to field staff and residents
• Ensure that Supportive Services program is successful and meets obligations
• Support the Pennrose Academy efforts to heighten the technical expertise of staff

Performance Metrics

• Property will successfully meet all aspects of the annual operating budget
• Employee retention will increase and staff competency will be improved
• Property inspection results will be consistently excellent
• Unit turnover and unit occupancy times will steadily improve as will tenant residency
• Insurance claim work will be administered timely and professionally
• Work order and preventative maintenance completions will meet PMC standards consistently
• Property will not experience insurance claims due to neglect on the part of staff
• Resident satisfaction surveys will yield consistently positive results

Required Education and Experience

• High School Diploma / College degree a plus
• Four years of increasing property management responsibilities
• Knowledge of both affordable and market rate housing
• Industry training credentials which authenticate understanding of rental housing programs
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)

Working Conditions

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitional neighborhoods
• Ability to climb stairs, take elevators, bend, squat and reach overhead.