Property Manager

WMFHA; Kent (WA); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Housing experience

Banking/Insurance experience

Job summary

WMFHA in Kent, WA is seeking a Property Specialist for a 6-month contract. The role emphasizes customer service and administrative support for diverse tenants and tenant file processing. It includes office duties and coordination with multiple departments.

The position requires a High School Diploma or GED, strong data entry and MS Office skills, and excellent verbal and written communication. Housing or tenant services experience is a plus.

Qualifications

• High School Diploma or GED AND minimal (less than one year) experience in customer service or housing settings.
• Demonstrated experience maintaining records and data entry with high accuracy.
• Proficiency with MS Office applications (Word, Excel, Outlook).
• Strong verbal and written communication skills.

Responsibilities

• Serve as the main contact for walk-ins, calls, and emails; greet applicants, tenants, and visitors; explain processes and refer to appropriate department.
• Process annual and interim tenant eligibility reviews to ensure HUD compliance; verify income and histories; calculate rent.
• Maintain resident files and ensure timely scanning and indexing; track outstanding purchase orders.
• Handle tenant accounting including adjustments, deposits, rent changes, and maintenance charges.
• Coordinate with vendors; create purchase orders; manage work orders and inspections; schedule tests and pest control; maintain logs.
• Manage move-outs and move-ins; coordinate lease signing and computer system input; process transfer requests as needed.
• Assist property manager with organizational initiatives and daily operations, acting as Property Manager in their absence.

Skills

High school diploma or GED

Data entry accuracy

MS Office (Word, Excel, Outlook)

Clear verbal & written communication

Education

High School Diploma or GED

Tools

MS Office

Job description

Title: Property Specialist

Duration: 6 month contract

Location: Kent, WA

Pay Rate: $32.99/hr

Note: Candidate will have to pass 2 assessments through a 3rd party vendor- Basic Office Skills and Customer Service Mindsets. And we also have a Rent Calculation Test we’ll send them in a pdf file.

Qualifications:

• High School Diploma or GED AND Minimal (less than one year) experience in customer service, public office or housing, tax credit programs, working in a team environment OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
• Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
• Proficiency using MS Office applications including Word, Excel, Outlook and the Internet.
• Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.

Plusses:

• Housing experience or public/social work
• Banking/Insurance experience (as they will be explaining policies to customers)

Description:

An employer is currently recruiting for a dedicated mission driven individual to fill a Property Specialist position. This main responsibility of this role will be providing customer service and administrative support. The work will include a variety of assignments including working with diverse tenants, tenant file processing and administrative and office support functions.

Further responsibilities includes:

• Serve as the main point of contact for walk-ins, phone calls, and emails; greet applicants, tenants, and visitors; explain processes and procedures, answers questions, makes recommendations and refers to appropriate department or individual based on needs.
• Process annual and interim reviews of tenant eligibility to assure compliance with HUD regulations; track and process completion with tenants; verify income, criminal history, and landlord history; calculate household income to determine tenant rent; complete tax credit paperwork with tenants.
• Manage and maintain resident files and records; ensure scanning and indexing of resident paperwork is done in a timely manner and consistent with policy and procedures; track outstanding purchase orders.
• Perform tenant accounting authorizing adjustments to tenant accounts, security deposits, rent changes, retroactive billings, and maintenance charges.
• Coordinate with vendors; schedule services; create purchase orders for goods and supplies; take work orders from tenants and alerts maintenance staff; assist in inspections; request service for routine vendor repairs; schedule annual testing and inspections of fire extinguishers, alarms, back flow testing and storm water catch basin; schedule pest control treatments and maintains logs.
• Process moves outs; schedule move out inspections; prepare charges and move out statements for residents; contact new resident and coordinate move-in date; create packets for new move-ins; schedule lease signing for manager; process move-in into the computer system; receive and process transfer requests when needed.
• Assist property manager with organizational initiatives, special projects, and daily operations, act as Property Manager in their absence.

Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law