Property Manager

Gateway Management Company; Jacksonville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Gateway Management Company is seeking a Property Manager for Autumn Ridge and Blue Springs in Jacksonville, NC. The role manages daily operations of affordable housing, with a focus on occupancy, rent collection, compliance, and staff supervision.

You will oversee maintenance, coordinate contractors, and ensure a safe living environment for residents while upholding IRS and LIHTC requirements. Strong leadership and customer service skills are essential.

Qualifications

• High school diploma or equivalent is required.
• 2 years of prior property management experience preferred.
• LIHTC experience preferred (tax credit) is a plus.
• Some college coursework is a plus.

Responsibilities

• Meet or exceed occupancy, rent collection, expenses, and compliance goals.
• Recruit, supervise, and assign responsibilities to office and maintenance staff.
• Ensure compliance with LIHTC, IRS, and fair housing laws.
• Oversee maintenance, scheduling, and contractor coordination; finalize unit turnover.
• Maintain resident relations and respond to resident requests and complaints.
• Post rents to resident accounts and safeguard funds.
• Enforce lease provisions related to rent payments.
• Report incidents to Regional Manager/Corporate office.

Skills

Customer service

Leadership

People management

Financial reporting

Problem solving

Sales

Resident relations

MS Office

Real Page OneSite

Mobility

Education

High school diploma or equivalent

2 years property management experience

Some college preferred

Tools

Real Page OneSite

MS Office

Job description

Gateway Management is currently seeking a Property Manager for our Autumn Ridge and Blue Springs apartments located in Jacksonville, NC. This position is responsible for managing daily operations of an affordable community. Responsibilities include but are not limited to general administration, compliance, maintenance of the property, and management of employees to achieve the financial and occupancy goals of the community.

Essential job duties and responsibility of the ideal candidate:

• Meet or exceed company policies and goals for occupancy, rent collection, expenses, compliance paperwork, and facilities management.
• Recruit, supervise, train, and assign job responsibilities to all office and maintenance associates working at the property.
• Operate property in compliance with all IRS, Low Income Housing Tax Credit (LIHTC) and fair housing laws.
• Oversee all aspects of maintenance and operations, including scheduling and coordinating contractors and vendors, ensuring timely completion of unit turnover and repairs, and maintaining a safe and healthy living environment for residents.
• Works with integrity and ethically while upholding organizational values.
• Maintains resident relations, including responding to resident requests and complaints and takes appropriate actions.
• Collects and monitors monthly rents and takes appropriate precautions to safeguard all monies received. Posts rents to resident accounts promptly and accurately.
• Responsible for legal enforcement of lease provision including requirements relative to payment of rent.
• Reports accidents and emergency situations to Regional Manager/Corporate office by submitting an Incident Report.

What you need to be successful:

• Excellent verbal and written communication skills, including strong customer service and leadership skills.
• Comprehensive knowledge and understanding of multifamily operations including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
• Must be able to access all apartment homes and parts of the community to show the home to potential residents; inspect all areas of community, etc.
• Ability to visually inspect apartment homes, grounds, and other aspects of the community to determine that standards are met.
• Ability to handle multiple tasks and prioritize duties and responsibilities.
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and attend meetings at various sites.
• Experience in MS Office and basic computer skills; Real Page OneSite experience preferred.
• High school education or equivalent.
• Two years of previous property management experience preferred.
• Valid Driver’s License and automobile insurance.
• Two years of previous property management experience with tax credit/LIHTC experience required. High school diploma or equivalent required, some college preferred. Must