Property Management Administrator

brookfield; Newark (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

GGP in Newark, CA is seeking a Property Management Associate to administer revenue programs, support mall marketing, and manage merchant relations. You will coordinate with Mall Management, Leasing, Strategic Partnerships, and Marketing while ensuring compliance with guidelines and budget considerations.

The PMA supports community events and special leasing programs, acting as on-site liaison for business development and delivery of performance metrics.

Qualifications

• High School diploma or GED required; 1–3 years retail/shopping center experience preferred.
• Strong project management, organizational and interpersonal skills with attention to detail.
• Ability to analyze and interpret financial reports, budgets, contracts and legal documents.
• Ability to adapt to a dynamic work environment and demonstrate conflict resolution.

Responsibilities

• Administer short-term revenue programs and oversee community-based programs.
• Coordinate with Mall Management, Leasing, Marketing, Business Development and other functions.
• Manage merchant relations, store openings/closing logistics and visual standards compliance.
• Support events, partnerships and promotional activities across the portfolio.

Skills

Project management

Organizational skills

Interpersonal skills

Attention to detail

Conflict resolution

Customer service

Financial analysis

Contract interpretation

Education

High School diploma or GED

Associate's or Bachelor's degree preferred

Job description

Location

NewPark Mall - 2086 NewPark Mall

Business

Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we're committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we're shaping the future of the industry by delivering exceptional value to our partners and the communities we serve

Job Description

Position Summary

The Property Management Associate (PMA) administers the property's short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The PMA serves as a liaison across multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

Responsibilities

Revenue Administration

• Administer specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelines
• Administer strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted term
• Serve as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contact
• Ensure merchants adhere to company guidelines and visual standards
• Screen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representative
• Participate in specialty leasing site visits with prospective merchants as requested
• Identify appropriate merchant placement based upon available space inventory & building code requirements
• Coordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisements
• Work with Tenant Coordination to obtain approved drawings and municipality permits for new kiosks
• Provide proof of performance for national and local advertising deals and activations as requested
• Post and maintain collateral, coordinate installation and removal per contracted terms
• Educate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as needed
• Collect and track specialty leasing merchant sales; calculate and bill overage & breakpoints
• Administer storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activity
• Oversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are current
• Oversee Holiday photo set operator/vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removal
• Deliver violation letters and/or action notices as approved by GM and Business Development
• At the discretion of leadership, may be required to participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may include being on call, or on-site when appropriate. The on-site requirements of the MOD will be determined and approved by leadership.

Marketing, Community, Customer Experience

• Implement portfolio-wide and community programming and events
• Secure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event Tracker
• Maintain property social media account and website, including but not limited to updates and responses
• Submit local content for digital screens
• Coordinate installation of barricade graphics and/or window displays for vacant spaces
• Administer in-mall directories to include store listing updates. Monitor content and operations of directories, digital signage, and banner program to ensure no operational issues

Miscellaneous

• Other duties as assigned

Qualifications

• High School degree or GED required; Associate's or Bachelor's degree preferred
• 1-3 years shopping center or retail experience
• Strong project management, organizational skills, and interpersonal skills with attention to detail
• Ability to analyze and interpret financial reports, budgets, contracts, and legal documents
• Ability to adapt to a dynamic work environment
• Supervisory and coaching skills with ability to delegate tasks
• Demonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workers
• Strong working knowledge o