PROPERTY MANAGEMENT ADMINISTRATIVE AND TENANCY STRATEGIC ADVISOR

NYC Department of Housing Preservation & Development; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

The NYC Department of Housing Preservation & Development seeks an Administrative and Tenancy Strategic Advisor to support property management operations. This position involves overseeing administrative functions, liaising with various departments, and ensuring compliance with housing programs. Ideal candidates will possess management experience and strong communication skills, playing a critical role in enhancing tenant-related services.

Qualifications

• Experience in real property management, specifically in a managerial capacity.
• Ability to operate under pressure with confidentiality.
• Demonstrated history of managing a large staff effectively.

Responsibilities

• Supervise and enhance property management functions.
• Collaborate across departments for program compliance.
• Track strategic priorities on tenancy and administrative functions.

Skills

Communication

Leadership

Problem Solving

Multitasking

Education

Baccalaureate degree from an accredited college

Job description

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 152,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas including : Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections.

Job Description

Under the direction of the Executive Vice President of Property Management Operations (EVP), the Administrative and Tenancy Strategic Advisor will assist in the supervision and operations of administrative and tenancy functions within Property Management Operations, including Neighborhood Administrators, Property Managers, Housing Assistants, and related staff. The Strategic Advisor will participate in the day-to-day management of administration and tenancy functions within Property Management Operations, undertaking direct measures on behalf of the EVP to improve quality of service and production levels; improve resident communications, resolve staffing, budgetary and procurement issues; liaise and collaborate with the Public Housing Tenancy Administration (PHTA) departments and the Law Department, address specific resident tenancy issues; develop and track strategic priorities on matters such as rent collection, lease enforcement, and resident accountability; assist in the response to external inquiries and requests; assist in emergency response actions; attend resident and other public meetings as necessary, and aid in addressing all other ad hoc day-to-day tasks associated with a large, complex organization such as NYCHA.

Primary Responsibilities

• Work closely with the EVP to manage day-to-day administrative and tenancy functions.
• Develop, implement, and track EVP priority projects and initiatives regarding resident communication, rent collection, annual and interim recertifications, non-payment and termination court cases, compliance with Section 8 and other programs, customer service in Property Management Offices, transfers and reasonable accommodations, relocations and vacancies, including deceased tenants, family partnership referrals, rent calculation, remaining family member and grievance processes, responses to external departments and stakeholders (such as HUD) and other administrative and tenancy function.
• Work with PHTA and Learning and Development to assist in developing training programs affecting Property Managers and Housing Assistance staff in Property Management Operations.
• Collaborate with PHTA on enforcing administrative and tenancy policies, procedures, and best practices.
• Serve as the EVP’s primary liaison to NYCHA programs such as PACT, the Trust, and Comprehensive Modernization and ensuring that Boroughs, Neighborhoods, and individual properties are in compliance with these programs’ requirements and operational needs and expectations with respect to administrative and tenancy requirements.
• Participate and plan stat meetings with Neighborhood Administrators and Housing Managers to review metrics, trends, policy issues, specific cases, production issues, staffing issues, and miscellaneous issues.
• Assist in developing staffing and budgetary requests and decisions related to administrative and tenancy functions.
• On behalf of the EVP and in coordination with PHTA and other departments, communicate with internal and external stakeholders, most notably, the Federal Monitor, residents, elected officials, partner agencies, employees and civic groups on administrative and tenancy related issues.
• Act as liaison between the EVP and senior Property Management Team, functioning as a resource for identifying challenges and developing solutions, and ensuring the timely flow of information.
• Track and follow up on key deliverables at the Executive Team level.
• Manage confidential data, including sensitive business, financial and personnel information.
• Manage other staff within the Office of the EVP.
• As needed visit and work from NYCHA developments and Borough offices to address and resolve various issues affecting Property Management Operations.

Act as Proxy of the EVP

• Represent EVP in meetings and on committees.
• Collaborate with the senior management team and provide project management and support, where necessary.
• Diagnose and troubleshoot key organizational challenges, as needed, on behalf of the EVP.
• Collaborating with PHTA to identify solutions to drive efficiency and better service delivery.

Special / Strategic Projects

• Manage top priority initiatives that require cross-disciplinary implementation, particularly across multiple departments and levels.
• Review and analyze departmental operations and service delivery; make recommendations for enhancements and improved effectiveness at meeting performance goals.
• Execute projects that require utmost confidentiality and / or urgency for the Authority.
• Create presentations through research, analysis, site visits and information gathering.
• Review policy recommendations in collaboration with PHTA.

NOTE : Candidates in the Administrative Housing Manager title or reachable on the Administrative Housing Manager list will be considered.

NOTE : IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE : This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below :

https : / / bit.ly / 55aProgram

This position is eligible for Remote Work, subject to applicable requirements of NYCHA’s Remote Work Policy.

Additional Information :

• For NYCHA employees : employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
• Candidates in the Administrative Housing Manager title or reachable on the Administrative Housing Manager list will be considered.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ADMINISTRATIVE REAL PROPERTY M - 10047

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and / or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must be demonstrated by a work history of promotions and / or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction / rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or

2. A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or

3. A satisfactory combination of education and / or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience.

To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants income and background, and / or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.

To be acceptable, experience in site management must have included on-site rental and maintenance of buildings.

To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.

Preferred Skills

Key Competencies- Excellent Communicator - Ability to communicate expertly and clearly, both written and verbal to think on one’s feet with a calm and pleasant demeanor to artfully influence and persuade, and to render diplomatic approaches while remaining focused on the agency’s goals and priorities.- Liaison & Partner - Establish a strong network of relationships amongst Property Manage Operations staff and NYCHA as a whole and develop creative partnerships to add value for residents or the agency.- Multitasker - A nimble thinker who is results-oriented and deadline-driven possesses the ability to work independently as well as collaboratively, and to shift priorities in an ever-changing work environment can get things done quickly and accurately and is skilled at problem solving in order to expertly field both internal and external requests.- Performance tracking – Ability to query reports from Maximo and operational dashboards and have the ability to use this information to drive inspection, maintenance, and repair initiatives, or administrative initiatives such as the collection of rent and performance of annual review.- Integrity - Possess the highest degree of integrity, supported by a flawless record of maintaining confidentiality.- Humility - Comfortable leading as well as executing and taking constructive input from multiple sources. Ability to work independently and with minimal direction with strong attention to detail.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https : / / studentaid.gov / pslf / .

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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