Property Maintenance & Operations Lead

Birchstone-Residential; Florida; On-site; USD 60,000 - 85,000; Full time

Job summary

Birchstone-Residential is seeking a Service Manager to oversee maintenance operations at a Birchstone community in Florida. You will deploy preventive maintenance programs, supervise the service team, and ensure timely completion of work orders while maintaining safety and code compliance.

This role requires strong leadership, troubleshooting skills, and the ability to manage multiple projects with budget awareness; HVAC and other trade certifications are required or preferred.

Qualifications

• High School Diploma or Equivalent.
• 3+ years maintenance experience with at least 3 years supervising teams.
• 2+ years work experience in multi-family property maintenance preferred.
• In-depth knowledge of drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock change required.
• Experience in capital improvement projects and remodeling preferred.
• HVAC type 1 and type 2 certifications required; COP certification is required (may obtain within 90 days of employment at Birchstone); CAMT certification is preferred.

Responsibilities

• Implement and manage Birchstone’s overall regular and preventative maintenance programs, standards, and initiatives.
• Manage and oversee physical operations and maintenance work at assigned Birchstone community to ensure code compliance, gain efficiencies, and reduce costs.
• Conduct frequent and regular inspections of the community exterior, offices, amenities, common areas, and individual apartments for adherence to company maintenance and safety standards; document and prioritize action plans based upon inspection findings.
• Ensure community is prepared for 3rd party inspections and attend such inspections.
• Receive, manage, schedule, and complete service requests and make readies; ensure timely completion of service requests assigned to Service Technicians and Porters.
• Ensure adherence to apartment turns within budget and 5 business day make ready time frame.
• Complete and submit maintenance reports timely and accurately.
• Promote safety and maintain an up to date Safety Data Sheet manual at all times.
• Prepare and maintain inventory of tools, equipment, and supplies; work with Property Manager and Regional Maintenance Director to replenish as needed.
• Create required purchase orders and submit to Regional Maintenance Director and Property Manager for approval.
• Work in collaboration with Regional Maintenance Director and Property Manager to create supply and capital improvement budgets.
• Assist Regional Maintenance Director in maintaining site-based facility licenses with local, state, and national licensing authorities as needed.
• Assist with the implementation and monitoring of corporate and area/region-specific initiatives.
• Assist in managing contract specs and bids, bid processes, etc.; directly supervise all in-house and vendor maintenance work and accompany outside vendors on service request calls for occupied apartments when necessary.
• Provide support and assistance in the execution of special projects and assignments including capital improvement projects.
• Hire, onboard, and train Service Technicians and Porter(s); coach, develop, and evaluate direct reports.
• Conduct regular meetings with Service Technicians and Porter(s) and act as a resource to community team members for maintenance related matters.
• Other duties as assigned.

Skills

Leadership

Communication

Time management

Organization

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or Equivalent

Tools

Entrata

Microsoft Office

Job description

Birchstone-Residential is seeking a Service Manager to oversee maintenance operations at a Birchstone community in Florida. You will deploy preventive maintenance programs, supervise the service team, and ensure timely completion of work orders while maintaining safety and code compliance.

This role requires strong leadership, troubleshooting skills, and the ability to manage multiple projects with budget awareness; HVAC and other trade certifications are required or preferred.