Property Inspector/Resident Services Administrator

FirstService Residential; Dumfries (VA); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401k with company match

Paid time off and holidays

Job summary

A leading property management company is seeking a Property Inspector/Resident Services Administrator to ensure community standards through inspections and exceptional customer service. The role involves maintaining positive relationships with tenants, logging work orders, and working alongside management. Ideal candidates will have service industry experience and strong communication skills. Competitive pay, comprehensive benefits, and opportunities for growth are included.

Qualifications

• 2 years’ experience in a service-related industry.
• Demonstrated verbal and written communication skills.
• Reliable transportation is a must.

Responsibilities

• Conduct walking inspections to maintain property standards.
• Log violations and update work order logs.
• Provide excellent customer service to residents.

Skills

Customer service

Conflict resolution

Verbal communication

Written communication

Independent work

Job description

Property Inspector/Resident Services Administrator

3 days ago Be among the first 25 applicants

FirstService Residential provided pay range

This range is provided by FirstService Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $23.00/hr

Job Overview

As a Property Inspector/Resident Services Administrator, the primary responsibilities are to maintain an attractive, safe, and pleasing environment for residents by performing walking inspections at managers’ discretion. Keep a daily log of the homes inspected and violations noted. Maintain positive, professional relationships with the commercial and residential tenants and owners, as well as management and vendors.

Your Responsibilities

• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Follow all policies and procedures of the Company
• Work closely with Management to learn all responsibilities of site operations
• Perform site inspections
• Log violations in system.
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office.
• Provide Community Manager with work order log for inclusion in Board package.
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Update and maintain community information in portal, including but not limited to the community website, community projects, management reports and all association documents and forms
• Provide customer service assistance to homeowners as needed. Assist with homeowners’ calls and inquiries and respond accordingly or direct to the appropriate party.
• Log all homeowner inquiries in call log
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

• 2 years’ experience in a service-related industry
• Demonstrated verbal and written communication
• Reliable transportation
• Ability to work independently
• Demonstrated experience handling conflict resolution

Physical Requirements

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 50lbs or more following appropriate safety procedures. This movement can occur throughout the day. You must also be able to climb several flights of stairs if necessary.
• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients to solve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office, to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, including evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoor setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$19-$23 per hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Seniority Level

Entry level

Employment type

Full-time

Job function

Sales and Management

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