Property Field Claims Manager (Illinois, Minnesota, or Wisconsin)

American Family Insurance; Illinois; Hybrid; USD 84,000 - 139,000; Full time

Job summary

American Family Insurance is seeking a Claim Manager to lead a team in handling complex property claims. This role involves providing leadership, ensuring compliance with regulations, and fostering a collaborative environment. The position is primarily home-based with fieldwork required, focusing on customer-driven solutions and effective leadership.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) contribution

Pension plan

Annual incentive

Paid time off program

Student loan repayment program

Paid-family leave

Qualifications

• Property claims handling experience required.
• Leadership experience preferred.
• Must obtain adjusters license if not licensed.

Responsibilities

• Lead and manage a Claim Team handling complex claims.
• Ensure compliance with policies and regulations.
• Create a collaborative, performance-driven work environment.

Skills

Customer-driven solutions

Effective leadership

Independent work

Knowledge of property casualty insurance

Handling complex losses

Education

Adjusters license

Job description

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance.

Job Summary

The Claim Manager the first line management position responsible for providing the leadership and management direction of a Claim Team and achieving desired company results. The Claim Team will handle moderate to highly complex claims. Directs conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company. Will specialize in property and lead a team of field adjusters within proximity of where the leader is located. Will be required to work in the field with adjusters.

Position Compensation Range :

84,000.00 - $139,000.00

Primary Accountabilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Lead with influence and expertise. Contributes to division or department leadership team. Communicate and support organization mission, vision, values and policies.
• Support and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develop and share innovative and effective solutions for dealing with problems, situations and conflicts.
• Comply with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Respond to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
• Establish and implement departmental plans, objectives, and strategies.
• Participate as member of the management team.

Qualifications

• Will preferably located in Illinois, Minnesota, or Wisconsin. May be open to considering candidates in adjacent states.
• Property claims handling experience required.
• Property claims leadership or other leadership experience preferred.
• Must obtain adjusters license if not licensed.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated effective leadership skills.
• Demonstrated ability to work independently at a location removed from immediate supervision.
• Solid knowledge of property casualty insurance / claim industry and regulatory environment.
• Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
• Demonstrated comprehensive knowledge of office and field claim handling processes.
• Demonstrated thorough understanding policy language, coverages and underwriting intent.
• Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.

Physical Requirements

Field Positions :

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Non-Field Positions :

• Work that primarily involves sitting / standing.

Working Conditions

Field Positions :

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Hazardous conditions.
• Small and / or enclosed spaces.

Location

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home and / or in the field overseeing claims adjusters. Candidate will preferably reside in Illinois, Minnesota, or Wisconsin. We also may be open to considering candidates in adjacent states.

On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

LI-Hybrid

• Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. The role will require relocation to Illinois, Minnesota, or Wisconsin.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.