Property Field Claims Adjuster (South Fulton, GA)

American Family Insurance; Georgia; On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Annual incentive

Paid holidays (9)

Paid time off (23 days)

Student loan repayment

Paid-family leave

Job summary

American Family Insurance is seeking a Field Claims Adjuster to handle homeowner property claims in the Georgia area. You will spend 80% of your time in the field, with a company fleet vehicle provided and potential for personal-use. Occasional office travel for meetings and training is required.

The role involves on-site inspections, negotiations, and close collaboration with insureds and attorneys. Travel up to 50%, with catastrophe travel up to 75% as needed.

Qualifications

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex claims.
• Extensive knowledge and understanding of policies and endorsements.
• Extensive knowledge of each phase of the claim handling process.
• Property field claims adjusting and Xactimate estimate writing experience required.

Responsibilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
• Interprets and determines policies, leases, by‑laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Makes independent decisions and self-supervises most files and recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Customer service

1st & 3rd party claims

Field claims adjusting

Policy endorsements knowledge

Tools

Xactimate

Job description

In this role, you will work in the field and report to the Property Claim Manager, handling homeowner property field claims in South Fulton, Douglasville, Peachtree City or Newnan areas. You must be located within this area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. In this primarily field-based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, training, and cultural events.

Position Compensation Range: $57,000.00 - $94,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed.
• Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions, and closes file as needed.
• Interprets and determines policies, leases, by‑laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Makes independent decisions and self-supervises most files and recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex.
• Extensive knowledge and understanding of policies and endorsements.
• Extensive knowledge of each phase of the claim handling process.
• Property field claims adjusting and Xactimate estimate writing experience required.

Licenses

• Valid driver's license required plus an acceptable driving record. Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 50%.
• Catastrophe travel up to 75% as applicable.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
• This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Additional Information

To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.

Sponsorship will not be considered for this position unless specified in the posting.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Benefits

• We also offer a competitive 401(k) contribution, a pension plan, a annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

We are an equal opportunity employer.

It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

American Family Insurance, based in Madison, Wis., has been serving customers since 1927.

We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships.

American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list.

American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years.

The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships.

American Family Insurance also includes Homesite and Main Street America Insurance.

The company has approximately 10,500 employees nationwide.