Property Field Claims Adjuster (Covington, GA)

American Family Insurance; Atlanta (GA); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) contribution

Pension plan

Annual incentive

9 holidays

PTO 23 days annually

Job summary

American Family Insurance seeks a property claim adjuster for Georgia field claims. You will work in Conyers/Covington territory, handling homeowner property claims and reporting to the Property Claim Manager. A company fleet vehicle is provided with the position, with optional personal use.

The role requires driving, on-site inspections, negotiations, and strong knowledge of casualty coverages and claims processes. Relocation support is offered for eligible candidates.

Qualifications

• Experience handling field homeowner property claims.
• Experience handling 1st and 3rd party, multi-line claims across territories.
• Solid understanding of casualty coverages and claim processes.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, and others.
• Identifies complex issues and seeks assistance as needed; handles claims in good faith.
• Handles both 1st party and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections, evaluates damages, and negotiates with insureds and claimants.
• Responds to customer inquiries and closes files with appropriate decisions.
• Interprets policies and applies coverage to assigned losses; communicates status to all parties.
• May take on additional assignments or participate in projects based on skills and experience.

Skills

Field claims

First/Third party claims

Customer service

Investigation

Policy knowledge

Xactimate experience

Job description

You will work in the field and report to the Property Claim Manager and handle homeowner property field claims typically in the Conyers or Covington, Georgia territory. You must be located within these areas. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.

Position Compensation Range:

$57,000.00 - $94,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 50%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

Preferred Qualifications

Xactimate experience

Field property claims adjusting experience

Candidates may be considered for various levels within this job profile based on their qualifications and experience.

Benefits

• comprehensive medical, dental, vision and wellbeing benefits
• competitive 401(k) contribution
• a pension plan
• an annual incentive
• 9 paid holidays
• a paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

Equal Opportunity Employer

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Inclusion & Accommodations

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email to request a reasonable accommodation.

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