Property Field Claim Adjuster - Remote

Farmers Insurance; Ohio; Remote; USD 42,000 - 65,000; Full time

Job summary

Farmers Insurance in Ohio is hiring a Field Property Adjuster to conduct both virtual and on-site investigations at policyholder residences, assess property damage, determine liability, and negotiate settlements. The role requires travel within OH and the ability to work in a fast-paced field environment.

Training is provided through University of Farmers and CAT deployments may occur 1–3 times per year. You will use claims software, a company car, and a laptop to write estimates, report

Qualifications

• High School diploma or equivalent required.
• Excellent customer service experience, preferably in a retail environment.
• Construction or Insurance experience is highly desirable and preferred.
• Computer literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Achieve a minimum passing score on all claims training exams.
• Ability to bend, kneel, pull, push, sort, carry up to 50 lbs., and communicate in English.

Responsibilities

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Engages regularly with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days.

Skills

Customer service

Field interactions

MS Word

Excel

Outlook

Smartphone apps

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Claims software

Job description

Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Discover our vibrant culture and explore career opportunities.

Remote ( #LI-Remote ) - This is a field role requiring travel to and from policyholder homes.

Paid training through the award-winning and industry-leading University of Farmers.

Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.

… then Farmers Insurance is the place for you!

A Day in the Life of a Field Property Adjuster:

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess propertydamage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days.

Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Qualifications and Requirements:

• High School diploma or equivalent required.
• Excellent Customer service experience, preferably in a retail environment.
• Construction or Insurance experience is highly desirable and preferred.
• Computer Literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Achieve a minimum passing score on all claims training exams.
• Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Speaking (English), Reading (English), Writing (English), & Key Entering

Required job duties are performed in the field and an in-home office environment. Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Bonus Opportunity (based on Company and Individual Performance)

• Medical
• Dental
• Health Savings and Flexible Spending Accounts
• Life Insurance

Job Location(s): US - OH - Akron, US - OH - Cleveland, US - OH This is a field-based role, and candidates must reside within the assigned territory.

Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.