Property Desk Claims Manager (Primarily Home)

American Family Insurance; Eden Prairie (MN); Remote; USD 86,000 - 142,000; Full time

Job summary

A leading insurance company seeks a Property Desk Claims Manager to oversee a claim-adjusting team in a primarily home-based role. This position involves ensuring compliance with claims practices while fostering a collaborative environment. The ideal candidate will demonstrate strong leadership, insurance knowledge, and the ability to handle complex claims.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) contribution

Pension plan

Annual incentive

Paid holidays (9 days)

Paid time off (23 days annually)

Student loan repayment program

Paid family leave

Qualifications

• Demonstrated experience in leadership and claim adjustment.
• Solid knowledge of regulatory environment and claims process.
• Ability to work independently and handle complex losses.

Responsibilities

• Lead and manage a claim-adjusting team.
• Ensure compliance with claims practices and service standards.
• Foster a collaborative work environment and develop team goals.

Skills

Customer-driven solutions

Leadership skills

Independent work

Knowledge of property casualty insurance

Tact and diplomacy

Education

State specific property casualty claims licensing

Tools

Xactimate

Guidewire/Claim Center

Job description

Property Desk Claims Manager (Primarily Home)

In this role, you will provide leadership and management direction for a claim-adjusting team. Claim adjusting teams investigate and maintain property claims. Direct conformity with the terms of each policy and compliance with applicable laws, regulations, established standards, and procedures of the company. Specializes in property, claims and leads a team of desk adjusters. You will report directly to the Senior Manager.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Internal candidates are encouraged to apply regardless of location and will be considered based upon business need.

#LI-Remote

AmFam Group Locations:
Madison, WI; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Keene, NH; St. Joseph, MO; Atlanta, GA

Position Compensation Range:

$86,000.00 - $142,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities
•Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
•Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
•Support an environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresee issues that may require intervention. Develop and share innovative and effective solutions for dealing with problems, situations and conflicts.
•Comply with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
•Establish, communicate and implement departmental plans, objectives, and strategies.
•Participate as member of the management team.

Specialized Knowledge & Skills Requirements
•Demonstrated experience providing customer-driven solutions, support or service.
•Demonstrated effective leadership skills.
•Demonstrated ability to work independently at a location removed from immediate supervision.
•Solid knowledge of property casualty insurance/claim industry and regulatory environment.
•Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
•Demonstrated comprehensive knowledge of office and field claim handling processes.
•Demonstrated thorough understanding policy language, coverages and underwriting intent.
•Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Additional Knowledge & Skills

•Xactimate experience strongly preferred.

•Guidewire/Claim Center experience/knowledge helpful.

Licenses
•Obtain state specific property casualty claims licensing as required.

Travel Requirements
•Up to 10%.
•Catastrophe travel up to 75%.

Additional Information:

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-MN2

About the company

American Family Insurance, also abbreviated as AmFam, is an American private mutual company that focuses on property, casualty, and auto insurance, and also offers commercial insurance, life, health, and homeowners coverage as well as investment and re...

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