Property Damage Concierge — Client Experience

Law Offices of James Scott Farrin; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

The Law Offices of James Scott Farrin seeks a Property Damage Liaison in Durham, NC. You’ll be the first point of contact for our clients after a wreck, guiding them through the property damage process and easing their stress.

This is a client-experience role where success is measured by client satisfaction. You’ll explain steps, coordinate with adjusters, and support our intake, investigations and paralegal teams to keep claims moving smoothly.

Qualifications

• Excellent communication with clients by phone and email.
• Ability to explain complex processes clearly to upset clients.
• Strong organizational skills to manage a high-volume caseload.

Responsibilities

• Serve as the client's contact for property damage questions including repairs, valuations, rentals, storage, and towing.
• Explain the property damage process in plain language and set expectations for what comes next.
• Work closely with clients who are frustrated or whose claim has gone sideways.
• Act as the firm's internal resource on property damage questions for intake, investigation, and paralegal teams.
• Identify and handle diminished value claims and total loss arbitration files under attorney supervision.
• Communicate with third-party neutrals and review numbers with clients after attorney approval.

Skills

Outgoing

Clear communicator

Calm under pressure

Organizational skills

People skills

Job description

The Law Offices of James Scott Farrin seeks a Property Damage Liaison in Durham, NC. You’ll be the first point of contact for our clients after a wreck, guiding them through the property damage process and easing their stress.

This is a client-experience role where success is measured by client satisfaction. You’ll explain steps, coordinate with adjusters, and support our intake, investigations and paralegal teams to keep claims moving smoothly.