Property Claims Trainee: Field Investigator

Crawford & Company; Missoula (MT); On-site; USD 42,000 - 56,000; Full time

Job summary

Crawford & Company is hiring a Property Adjuster Trainee for a field role in Missoula, MT. You will shadow experienced adjusters, learn coverage analysis, investigate claims, write reports, and participate in settlement processes.

The position emphasizes learning, attention to detail, and strong service orientation to support fair resolutions for policyholders and communities affected by property losses.

Qualifications

• College degree or an equivalent combination of education and experience.
• Completion of Crawford and Company basic property class, and/or continuing education required for advancement.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Solid time management skills and organizational ability.
• Strong interpersonal skills
• Ability to handle challenging situations and people with tact and diplomacy.
• Outside adjusters must have a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services.
• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
• Shadows Adjuster in claims investigation and assists by obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
• Sets loss reserves with approval of client and management.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
• Settles claims by determining insurance carrier's liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
• Controls claims costs.
• Maintains expected caseload.
• Maintains professional and technical knowledge through continuing education.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
• Review and approval on reports on losses exceeding $10,000.
• Creates day to day agenda with assistance of manager/supervisor.
• Conduct roof inspections as needed.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Skills

Analytical ability

Mathematical ability

Verbal communication

Written communication

Interpersonal skills

Time management

Organization

Tact and diplomacy

Education

College degree or equivalent experience

Crawford & Company basic property class / continuing education

Job description

Crawford & Company is hiring a Property Adjuster Trainee for a field role in Missoula, MT. You will shadow experienced adjusters, learn coverage analysis, investigate claims, write reports, and participate in settlement processes.

The position emphasizes learning, attention to detail, and strong service orientation to support fair resolutions for policyholders and communities affected by property losses.