Property Claims Supervisor (Remote)

TieTalent; Los Angeles (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Supervisor to oversee a team of claims examiners in Los Angeles. This position involves ensuring compliance with insurance regulations, reviewing claims for accuracy, and providing leadership to achieve high-quality results. The ideal candidate will have supervisory experience in property claims and strong communication skills, leading to efficient settlements and customer service excellence.

Qualifications

• 2 years of property claims supervisory experience preferred.
• Experience managing and settling dwelling or homeowners property losses.
• Experience with claims litigation, appraisal, and mediation.

Responsibilities

• Supervises team of claims examiners and verifies coverage.
• Evaluates, coaches, and leads assigned examiners.
• Documents claims activity clearly and concisely.

Skills

Excellent customer service

Oral communication skills

Written communication skills

Education

Bachelor's degree or equivalent

Tools

MS-Office

Job description

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About

POSITION SUMMARY

Supervises a team of claims examiners in the investigation of property insurance claims for dwelling or commercial losses based on coverage, appraisal, and verifiable damage. They will provide leadership to their assigned team to assure maximum quality, efficiency and adherence to Department of Insurance regulations and internal Claims practices and policies.

Principal Duties & Responsibilities

• Supervises team of claims examiners, verifies coverage, and authorizes timely payments to policyholders.
• Reviews examiners correspondences to policyholders for accuracy and completeness.
• Review and ensure field adjuster work product is compliant with CFP Independent Adjuster guidelines.
• Reviews reserves and provides reserve recommendations to ensure reserving activities are consistent with company policies.
• Communicates to examiners and/or others involved to secure missing information.
• Promptly assists examiners with negotiating difficult settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims in accordance with company practices and procedures.
• Evaluates, coaches, and leads assigned examiners in accordance with company human resources and claims processes and procedures.
• Confer with Claims management and/or legal counsel on claims involving legal issues or litigation.
• Document claims activity in a clear and concise manner.
• Examine claims investigated by examiners, including further investigation of questionable claims to determine payment authorization.
• Apply claims technical knowledge and human relations skills to promote fair and prompt settlement of claims.
• Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
• Review and approve claims within designated authority level.
• Verify and analyze data used in settling claims to ensure validity and that settlement is in understanding of fraudulent and illegal practices.
• Leads and participates in special projects to improve department quality, efficiency, and customer service.
  
  

Knowledge & Skills Requirements

• Bachelor's degree or equivalent preferred.
• Excellent customer service, oral and written communication skills.
• 2 years of property claims supervisory experience preferred.
• Experience managing and settling dwelling or homeowners property losses.
• Experience with claims litigation, appraisal, and mediation
• Working experience with MS-Office (especially Word and Excel) is required.
  
  

Nice-to-have skills

• Microsoft Word
• Microsoft Excel
• Los Angeles, California
  
  

Languages

• English

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Technology, Information and Internet

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