Property Claims Manager - HO3 and Condo

Assurant; United States; On-site; USD 88,000 - 147,000; Full time

Job summary

Assurant in the United States is seeking a seasoned trainer and people leader to guide a team of property claims adjusters, shaping how training is delivered and how claims are handled.

You will use data to drive coaching, develop structured training programs, and help the team adapt to new tools, workflows, and priorities, ensuring strong customer outcomes.

Qualifications

• P&C Adjuster's License.
• Bachelor's degree or equivalent experience.
• 3+ years of property claims experience.
• 2+ years of people management/leadership experience.
• Strong homeowners property claims knowledge, including coverage interpretation.
• Experience using Xactimate to review or write property or contents estimates.
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar claims tools.
• Experience contributing to or delivering formal training programs for claims adjusters.
• Ability to lead through change while keeping teams engaged, accountable, and customer-focused.

Responsibilities

• Lead, coach, and develop a team of property claims adjusters.
• Coach on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claim matters.
• Use performance and quality data to identify trends and coaching opportunities.
• Help build and deliver structured training that strengthens adjusters’ technical skills, contributing your expertise as we stand up new training programs.
• Help the team successfully navigate new tools, workflows, and business priorities.
• Partner with claims leaders and other teams to improve training, processes, and customer outcomes.

Skills

People leadership

Coaching

Data-driven decision making

Training program development

Communication

Education

Bachelor's degree or equivalent experience

Tools

Xactimate

XactContents

ClaimXperience

Guidewire Live Boards

Job description

Why you will enjoy this role

• Develop people: Help adjusters build confidence, strengthen technical skills, and grow in their careers.
• Shape what is next: Contribute to an evolving claims organization and help improve how work gets done.
• Take on the challenge: Bring your experience and technical skill to a role where you will help build how we train and develop adjusters going forward.
• Make an impact: Use your expertise to improve claim quality, customer responsiveness, and team performance.
• Lead with insight: Use claims data and operational trends to focus coaching where it matters most.

What You Will Do

• Lead, coach, and develop a team of property claims adjusters.
• Coach on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claim matters.
• Use performance and quality data to identify trends and coaching opportunities.
• Help build and deliver structured training that strengthens adjusters’ technical skills, contributing your expertise as we stand up new training programs.
• Help the team successfully navigate new tools, workflows, and business priorities.
• Partner with claims leaders and other teams to improve training, processes, and customer outcomes.

What You Will Bring

• P&C Adjuster's License
• Bachelor's degree or equivalent experience
• 3+ years of property claims experience
• 2+ years of people management/leadership experience
• Strong homeowners property claims knowledge, including coverage interpretation
• Experience using Xactimate to review or write property or contents estimates
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar claims tools
• Experience contributing to or delivering formal training programs for claims adjusters
• Ability to lead through change while keeping teams engaged, accountable, and customer-focused

Pay Range

$88,000.00 - $147,000.00

Expected Application Deadline

11/12/2026

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding our use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.