Property Claims Adjuster I - Hybrid Work & Benefits

Intact; United States; Hybrid; USD 42,000 - 51,000; Full time

Benefits offered by this job

Flexible work options

Hybrid work model

Additional time off

Employee share plan

Job summary

Intact is seeking a Claims Adjuster I, Property to join our growing team in the West. You will be the first point of contact for customers through property losses, providing empathetic support and thorough claim investigations. The role offers training in-office for the first 6 months with a path to hybrid work thereafter.

The position requires strong communication, organization, and a client‑focused mindset, with opportunities for a competitive bonus and long‑term benefits.

Qualifications

• 1 year of customer service or administrative experience.
• Adaptable and agile in a rapidly evolving business setting.
• Demonstrated passion for customer service with strong written and verbal communication skills.
• Self-motivated and capable of working in a fast-paced environment.
• A forward thinker with the ability to foster new ideas.
• Superior organizational skills and results-driven.
• Demonstrated negotiation and conflict management skills.
• Strong computer and data entry skills.
• Strong time management skills.
• No Canadian work experience required however must be eligible to work in Canada.

Responsibilities

• Open new claims and help respond to inquiries from customers via a phone queue.
• Assign new claims to appropriate property claims representatives.
• Provide excellent customer service to external and internal customers, and answer queries relating to the property claims process.
• Handle a pending of entry level inside property claims - which includes analyzing information, interpreting insurance policy wordings, determining coverage, assessing damage, and ensuring prompt/equitable settlements are in-line with policies, procedures and standards of our organization.
• Develop an action plan for conducting investigations by determining necessary information required to clarify and justify a claim.
• Keep clear and concise notes in the system to ensure work is transferrable to colleagues.

Skills

Customer service

Adaptable

Communication

Self-motivated

Organizational skills

Negotiation

Data entry

Time management

Written and verbal communication

Job description

Intact is seeking a Claims Adjuster I, Property to join our growing team in the West. You will be the first point of contact for customers through property losses, providing empathetic support and thorough claim investigations. The role offers training in-office for the first 6 months with a path to hybrid work thereafter.

The position requires strong communication, organization, and a client‑focused mindset, with opportunities for a competitive bonus and long‑term benefits.