Promotions Events Specialist

Wind Creek Hospitality; Wetumpka (AL); On-site; USD 28,000 - 42,000; Full time

Job summary

Wind Creek Hospitality in Wetumpka is seeking a Promotions and Special Events Specialist to help execute all promotional and special events across Wind Creek properties. The role includes acting as an entertainer/mascot and coordinating events, staffing, vendor contacts, and signage placement.

The position requires a high school diploma or GED, strong customer service and communication skills, and the ability to work weekends, nights, and holidays in a fast-paced casino environment.

Qualifications

• Requires a minimum of a High School Diploma or GED.
• Must demonstrate excellent customer service and communication abilities.
• Ability to work independently and as part of a team in a fast-paced casino environment.

Responsibilities

• Assist with the execution of promotions and special events for Wind Creek Hospitality Properties.
• Serve as an entertainer and mascot for the property.
• Coordinate promotions and events by staffing, vendor liaison, and signage placement.
• Maintain up-to-date promotional collateral and digital media at the property.

Skills

Customer Service

Communication Skills

Teamwork

Organization

Education

High School Diploma or GED

Tools

Word Processing

Job description

Description

Job Overview: Must be able to work any shift

Job Overview: Must be able to work any shift

The Promotions and Special Events Specialist assists the Promotions and Special Events Manager in the aspect of execution of all promotional and special events for Wind Creek Hospitality Properties.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Assists with the execution of promotions and special events for WCH Properties
• Acts as an entertainer and mascot for the property
• Assists with coordinating promotions and special events (New Year's Eve parties and VIP parties etc.) by staffing events, preparing and distributing employee communications, identifying and contacting suitable vendors, placing and tracking equipment and supply purchases and overseeing placement of casino signage
• Keeps promotional collateral and Digital Media at the property up to date
• Offers excellent guest services based on the 3 Keys and GET
• Completes required paperwork and reporting for the promotion winners including winners' releases and IRS 1099 forms
• Helps to develop new and exciting promotions
• Fills in for the Coordinator when they are unavailable
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School Diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Six (6) months Customer Service experience- required
• Six (6) months casino experience- preferred
• Must pass an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude (job audition will be required)
• Must have excellent organizational skills; strong computer skills with experience in word processing
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Excellent interpersonal, customer service and communication required
• Must successfully pass job interview, including a guest service audition
• Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments, external vendors and agencies, and have flexibility to work in an ever-changing environment
• Ability to work in a fast-paced environment and meet deadlines
• Must possess a high level of maturity, dependability, and punctuality
• Ability to prioritize and perform multiple tasks and assignments
• Must be able to get along well with all levels of the organization and excel in a team oriented environment
• Ability to maintain professionalism and composure
• Must be able to work various hours as needed including weekends, nights and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.