Promontory Hospitality Administrator

DOMAIN HWH; Napa (CA); On-site; USD 43,394 - 48,216; Full time

Benefits offered by this job

Health benefits

Vacation and sick time

Paid holidays

Job summary

DOMAIN HWH is hiring a Hospitality Administrator at Promontory Winery in Napa, California. This role involves providing comprehensive administrative and operational support across the hospitality team and ensuring seamless guest experiences through meticulous coordination and detail-oriented execution.

The ideal candidate will have at least three years of high-touch hospitality experience, exceptional interpersonal skills, and a passion for wine. The position offers a salary range of $31.50-$35.00 per hour along with various health benefits.

Qualifications

• Minimum of three years of high-touch hospitality experience.
• Strong verbal and written communication skills with a collaborative, team-oriented mindset.
• Willingness and ability to lift and handle materials weighing up to 45 pounds.

Responsibilities

• Provide administrative and operational support across hospitality functions.
• Assist in building and coordinating hospitality reservations.
• Coordinate wine allocation fulfillment and delivery logistics.

Skills

Customer service

Organizational skills

Communication skills

Administrative support

Wine knowledge

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

CRM Dynamics

Navision

Job description

Title: Hospitality Administrator

Reports to: Assistant Hospitality Manager

Location: Promontory Winery

Exempt () Non-Exempt (x)

About The Role

The Hospitality Administrator (HA) provides administrative and operational support across the Winery Ambassador team, Patron Relations, and the broader hospitality function. Serving as a central cross-functional coordination point, this role helps ensure the seamless planning, organization, and execution of daily hospitality activities and relationship-centered initiatives. Through thoughtful preparation, meticulous attention to detail, and disciplined follow-through, the HA enables highly personalized guest and patron experiences while supporting the integrity of relationships over time. This individual exercises exceptional discretion, sound judgment, creativity, and precision, ensuring every hospitality touchpoint reflects professionalism, warmth, and exacting standards synonymous with Promontory.

Administrative Support

• Serve as the primary cross-functional partner to the Winery Ambassador team in stewarding wine acquisition processing, ensuring exceptional order accuracy and disciplined post-tasting follow-through, while acting as a critical conduit between hospitality, patron relations, logistics, and fulfillment to deliver a seamless end-to-end patron experience.
• Create, update, and maintain patron and client records across internal systems, including CRM platforms and related hospitality tools.
• Prepare and maintain hospitality collateral, including order forms, special event menus, presentation materials, and other guest-facing documents.

Hospitality Support

• Provide cross-functional support to the hospitality function through the organization, preparation, and execution of daily hospitality activities at Promontory.
• Review weekly guest lists, hospitality data, and supporting materials in preparation for upcoming visits.
• Assist in building and coordinating hospitality reservations by extracting, validating, and confirming all pertinent information from internal systems.
• Confirm, memorialize, and update all relevant guest details, preferences, and relationship notes following visits, tastings, and events.
• Ensure prefixes, salutations, mailing, billing, and shipping addresses are accurately maintained across the CRM, winery POS, and reservation platforms.
• Support post-visit order coordination, address updates, and follow-through on guest needs once orders are secured.
• Support special hospitality initiatives and projects as assigned.
• Coordinate external vendors and service partners associated with hospitality activities.
• Assist with winery pick-up orders throughout the year to ensure accuracy and a seamless hand-off experience.
• Serve as an on-site representative for hospitality activities when required, helping uphold Promontory’s standards of service and execution.
• Partner with property stewards and other cross-functional teams as needed to ensure seamless and highly personalized guest experiences.

Operations Support

• Coordinate wine allocation fulfillment and wine delivery logistics with internal partners, including accounts receivable, inventory, and fulfillment teams.
• Manage general inquiries related to hospitality experiences, wine acquisitions, and order support.
• Create and manage cases related to shipping changes, delivery exceptions, and service recovery needs.
• Verify credit card information and payment details when required, with the highest degree of discretion and accuracy.
• Support patrons with shipment tracking, delivery timelines, and follow-up inquiries.

Best Aligned With Candidates Who Possess

• Minimum of three years of high-touch hospitality experience.
• Bachelor’s degree preferred.
• Exceptional customer service, organizational, and interpersonal skills.
• Strong verbal and written communication skills with a collaborative, team-oriented mindset.
• Ability to work harmoniously with colleagues while consistently upholding the highest quality standards.
• Passion for wine, food, and hospitality with a desire to continuously expand knowledge.
• Interest in wine tasting and wine service skills.
• Broad intellectual curiosity with depth of knowledge and commitment to ongoing learning.
• Proficiency in Microsoft Excel, Word, Outlook, CRM Dynamics, and Navision.
• Willingness and ability to lift and handle materials weighing up to 45 pounds.
• Perform administrative and coordination tasks primarily in a stationary office environment, with movement throughout hospitality spaces as needed.
• Frequently operate standard office equipment, including a computer, keyboard, mouse, telephone, and printer.
• Ability to read and work on a computer and communicate effectively in person and by phone, with or without reasonable accommodation.
• Perform physical tasks including grasping, stooping, squatting, climbing stairs, pushing, pulling, carrying, and reaching overhead.
• Work a flexible schedule including evenings and weekends as needed.
• Valid CA driver’s license required.

Skills and Traits

• Service-oriented with a warm, welcoming presence.
• Personable, attentive, and genuinely engaged with guests and colleagues.
• Confident communicator who naturally earns trust and respect.
• Strong relationship-building and rapport skills with excellent written and verbal communication.
• Consultative approach to presenting wine offerings and membership opportunities.
• Goal-oriented with the ability to understand and work toward assigned objectives.
• Self-aware, humble, diplomatic, and professional with the ability to maintain appropriate boundaries.
• Positive energy with a steady work pace and the ability to perform well under pressure.
• Highly detail-oriented with strong organizational skills and adaptability in dynamic environments.
• Respectful of structure, process, and routines that support a consistent, high-quality guest experience.
• Demonstrates sound judgment, integrity, and the highest ethical standards.
• Proactive, honest, trustworthy, and team oriented.

Aligned Values

• Family business
• Humility
• Alignment
• Teamwork
• Loyal
• Long term vision
• Patience
• Trustworthy
• Passion
• Adaptability
• Accountability

How We Support You

• Health benefits for you and your family, including medical, dental, vision, life, long-term disability, FSA or HSA, and 401(k).
• Vacation and sick time along with 11 paid holidays and annually designated employee appreciation days.
• A diverse team of coworkers that care about each other in a fun, exciting work environment.

Pay Transparency Disclosure

The pay scale for this position is $31.50-$35.00 per hour. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. The Company reserves the right to modify the range in the future.

Equal Opportunity Employer

Pacific Union Co. is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Employment Relationship

Employment with Pacific Union Co. is at-will, meaning either the employee or employer may terminate the relationship at any time with or without cause and with or without notice, except as provided by law. If you require an accommodation to apply for or interview for a position, please contact our Human Resources Department at 707.286.1900 or [e-mail].