Project Support Specialist

Amatriot Group, LLC; Dallas (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

A leading IT services company in Texas is seeking an IT Project Support Specialist to provide exceptional support on various end-user computing projects. The successful candidate will be responsible for troubleshooting, installations, and providing IT support to both onsite and remote users. A minimum of a Bachelor’s degree or equivalent experience, along with 7+ years of IT experience, is required. Candidates should possess excellent communication skills and a strong customer service orientation. The role involves some travel and being on call during off hours.

Qualifications

• 5+ years' direct experience supporting C-Suite executives and VIP staff.
• 7+ years' experience in desktop hardware, operating systems, and printers.
• Experience in business communication platforms.

Responsibilities

• Deliver world-class IT support to onsite and remote end users.
• Independently resolve complex, break/fix issues.
• Perform installations, replacements, and upgrades as needed.

Skills

Technical support

Troubleshooting Windows 11 OS

Customer service orientation

Analytical skills

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft products (Windows, Office, Outlook, etc.)

Desktop hardware

Job description

Career Opportunities with Amatriot Group, LLC

Target Salary Range

$55,000 - $75,000.

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

The IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some (vehicular) travel is involved. Tasks will include but not limited to imaging PCs, setup PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs and resolving end-user computer issues. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Responsibilities

• Deliver world-class IT support to onsite and remote end users
• Independently resolve complex, break/fix issues in person or via telephone
• Troubleshoot Windows 11 OS issues
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Provide technical support to Office Services as needed
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions

Job Requirements

• Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)
• 5+ years’ direct experience supporting C-Suite executives and other VIP staff
• 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
• 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
• 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Team Culture

Our team operates in a fast-paced, high-energy environment where collaboration, accountability, and results matter. We are motivated, solutions-oriented, and committed to delivering high-quality outcomes on complex and challenging projects.

We are looking for candidates who are ready to integrate quickly into our results-driven culture and contribute with initiative, teamwork, and a strong work ethic from day one.