Project Support Associate

Imperial-Clinical-Research-Service; Town of Grand Rapids (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

Imperial-Clinical-Research-Service is seeking a Project Support Associate to assist the Project Operations Team in planning, organizing, coordinating, and overseeing activities related to Imperial products and services for clients in the clinical trial space.

The role involves handling domestic and international releases, order management, and portal support, while ensuring data integrity and timely communication across project teams.

Qualifications

• High school diploma required; some college coursework preferred.
• 1 year or more in a professional setting and in a customer service role.
• Excellent computer skills including MS Office.
• Strong written and verbal communication skills.
• Ability to multi-task and stay highly organized.

Responsibilities

• Coordinates and assists Project Operations Team in planning, organizing, coordinating, and overseeing activities for Imperial products/services in clinical trials.
• Handles domestic and international releases and shipment tracking.
• Supports order management, including project estimates, orders, and status monitoring.
• Provides Marketplace portal support and maintains account access and site information (IOR).
• Generates system reports on warehouse inventory, shipping history, and expired product.
• Maintains data accuracy and documents in project tools and ensures timely communication within the team.

Skills

MS Office

Problem solving

Communication skills

Multi-tasking

Organization

Customer service

Education

High school diploma

Some college coursework

Job description

Description

The Project Support Associate coordinates and assists the Project Operations Team in planning, organizing, coordinating, and overseeing activities related to Imperial products and services for clients within the clinical trial space. Projects may require multiple services including internal administrative support, design and translation support tasks, print and procurement order support, and global distribution.

Purpose of the Job

The Project Support Associate coordinates and assists the Project Operations Team in planning, organizing, coordinating, and overseeing activities related to Imperial products and services for clients within the clinical trial space. Projects may require multiple services including internal administrative support, design and translation support tasks, print and procurement order support, and global distribution.

Job Functions and Performance Standards

• Performs domestic and international releases by utilizing internal Imperial systems and conducts shipment tracking when appropriate
• Monitors and performs appropriate action on shipment hold queues to allow shipments to go out correctly and in a timely manner
• Splits shipments, prepares advanced proforma invoices, and performs other Logistics support tasks as needed
• Supports project team with order management functions which could include developing project estimates, building orders, and monitoring project statuses
• Provides Marketplace portal support including answering questions, account access, and site address and IOR maintenance support
• Generates system reports such as warehouse inventory, shipping history, and expired product in support of Project Management teams
• Prioritizes assigned project tasks and handles multiple responsibilities simultaneously. Maintains timely communication between team members, responds promptly to requests, and proactively manages expectations.
• Performs important administrative functions for the project management team, which could include taking minutes at meetings, making phone calls to team members, responding to e-mails, and updating project metrics
• Ensures all data and documents are complete, current, and stored appropriately
• Performs data entry functions within project- or client-specific tools
• Operates in conjunction with our Core Values to deliver a consistent and professional customer experience

Requirements

Education

• High school diploma or equivalent
• Some college coursework preferred

Licenses/Certifications

• N/A

Experience

• At least 1 year experience in a professional setting
• At least 1 year experience in a customer service role

Skills

• Excellent computer skills including experience in MS Office products
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
• Excellent written and verbal communication skills
• Ability to adjust based on dynamic needs of clients and project teams on a project-by-project basis
• Customer focused and service mindset
• Ability to multi-task effectively
• Highly organized and detail oriented