Project Supervisor

US104 Guidehouse Managed Services LLC; Mitchell (SD); Hybrid; USD 61,000 - 101,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Tuition Reimbursement

Parental Leave

Short-Term & Long-Term Disability

Job summary

Guidehouse is seeking a Project Supervisor to oversee daily project operations and staff, including onsite team members in Mitchell, SD. The role focuses on achieving client and company goals, with involvement in admissions, registrations, billing, and collections.

The position is hybrid, requiring 2–3 days in the Mitchell office and travel as needed. The ideal candidate has a Bachelor’s degree with 5+ years of healthcare or outsourcing experience, or an Associate’s with 7+ years.

Qualifications

• Requires a Bachelor’s Degree with 5+ years of relevant experience, or an Associate’s with 7+ years.
• Experience in healthcare, payor, or outsourcing services preferred.
• Ability to lead and mentor a project team and manage client expectations.

Responsibilities

• Coordinate and conduct interviewing of potential new hires and present recommendations.
• Train and mentor new team members; conduct ongoing coaching.
• Complete monthly account reviews for each patient account representative.
• Ensure HIPAA compliance across staff and processes.
• Review client project reports and monitor staff performance against standards.
• Lead weekly team meetings and manage revenue goals for the project.

Skills

Leadership

Client interaction

Interpersonal skills

Organizational skills

Delegation

Analytical skills

HIPAA compliance

Team monitoring

Education

Bachelor's Degree

Associate's Degree

Tools

Windows

Word

Excel

Job description

Job Family

PFS General Travel Required: Up to 10% Clearance Required: None

What You Will Do

The Project Supervisor is responsible for overseeing the daily operations of a project(s) and the management of the project staff inclusive of onsite Team Members when applicable. A Project Supervisor is an extension of a client’s business office staff. This position is responsible for developing, implementing, managing and meeting or exceeding the Operational goals of our clients and Company. This may include overlapping related business activities with pre-admissions, pre-registration, admission, registration, billing and collection. The Project Supervisor will and may work closely with Managing Consultants, Operations Managers to apply new and emerging approaches to our clients’ business processes. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job related duties as assigned. This is classified as a hybrid position requiring to be in the Mitchell, SD office 2-3 days per week should the qualified candidate come from this region.

Essential Job Functions

• Strong Leadership and Management Skills
• Client Contact and Interaction
• Possess Interpersonal, Organizational, delegation and Analytical Skills
• Monitor and ensure team member Compliance with State and Federal Laws and Guidelines

Duties and Responsibilities

• Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager.
• Training of new Team Members.
• On-going training and mentoring of Team Members.
• Complete monthly account reviews for each patient account representative on the project.
• Ensure Team Member and project compliance with HIPAA standards.
• Receives and reviews client project reports generated from supervised Team Members.
• Monitor and ensure all staff member’s compliance with Company/Client standards.
• Monitor Team Member phone calls for adherence to client and Company/client expectations.
• Monitor Team Member attendance and punctuality.
• Communicate Team Member non-compliance with Operations Manager.
• Conduct disciplinary counseling including performance improvement plans as required.
• Complete annual evaluation of staff.
• Take “supervisor” calls when a Team Member needs assistance with a patient or account work.
• Complete all assigned projects in a timely manner.
• Assist all staff members with their questions in the absence of their Project Supervisor.
• Meet or exceed revenue goal for project.
• Conduct weekly team meetings to ensure the on-going understanding of client and company expectations.
• Monitor and ensure Team Members meet or exceed established productivity goals.
• Complete, reviews and approves monthly client invoices for accuracy.
• Identify and communicate trends and issues to Operations Manager & Client.
• Works with management in developing policies.
• Promote teamwork and a positive work environment.
• Possible travel.
• PC skills in a Windows environment are required.
• Knowledge and utilization of desktop applications to include Word and Excel is essential.
• Ability to initiate and follow through on projects and work independently.
• Strong written and verbal communication skills.

What You Will Need

Requires a Bachelor's Degree and a minimum 5 years of prior relevant experience or an Associate's Degree and a minimum 7 years relevant experience. (Relevant experience may be substituted for formal education or advanced degree.) Relevant experience coming from a healthcare provider, payor, professional business services or an outsourcing company.

What Would Be Nice To Have

PC skills in a Windows environment. Knowledge and utilization of desktop applications to include Word and Excel. Ability to initiate and follow through on projects and work independently. Strong written and verbal communication skills. Revenue Cycle experience along with knowledge of managing key performance indicators.

Salary Range

The annual salary range for this position is $61,000.00-$101,000.00.

What We Offer

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Company Description

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com