Project Supervisor

The Armstrong Company; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

The Armstrong Company is seeking a Project Supervisor to oversee commercial moves from start to finish, ensuring a quality move and excellent customer service. You will coordinate with the supervisor, customer, and crew to keep plans on track.

This role requires hands-on leadership on move day, a focus on safety and quality, and collaboration with Operations and Sales to execute moves as planned. Strong Excel/Word skills and a proactive mindset are essential.

Qualifications

• High school diploma or GED with related experience or training.
• Proficient in Microsoft Excel and Word.
• Self-starter with initiative and a project-minded approach.
• 3–5 years of moving/relocation project management experience preferred.
• Previous commercial and/or household coordinator experience preferred.

Responsibilities

• Supervises moves through on-site supervision and review with Operations and Sales to ensure moves are executed as planned.
• Conducts pre-move meetings with customers and personnel to ensure understanding of plan and responsibilities.
• On move day, manages all aspects of the move and solves problems as needed.
• Improves the quality of crew performance.
• Maintains a clean, safe, and organized warehouse.
• Assist Customer Service Coordinator with major accounts.
• Performs other related duties as assigned.

Skills

Excel

Word

Self-starter

Initiative

Project-minded

Relocation project management

Coordinator experience

Team coordination

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SUMMARY:

The Project Supervisor is responsible for supervising commercial services from start to finish. Responsible for assuring a quality move for the customer, providing outstanding customer service, and assisting the move process by communicating with the supervisor, customer, and other crew members.

KEY RESPONSIBILITIES:

• Supervises moves through on-site supervision and review of the move with the Operations and Sales departments to ensure that moves are executed as planned.
• Conducts pre-move meetings with customers and appropriate personnel to ensure total understanding of what is expected, how the plan will unfold, and designated responsibilities.
• On move day, manages all aspects of the move, problem solves when necessary.
• Responsible for improving the quality of crew performance.
• Accountable for maintaining a clean, safe, and organized warehouse.
• Assist Customer Service Coordinator with major accounts.
• Performs other related essential duties as assigned or requested.

MINIMUM QUALIFICATIONS:

• High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience.
• Must be knowledgeable and experienced with computer programs, such as Microsoft Excel and Word.
• Must be a self-starter; have initiative
• Project-minded; always seeking process improvement
• 3-5 years of moving and or relocation project management experience preferred.
• Previous commercial and/or household coordinator experience preferred.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Requires the ability to communicate effectively using speech, vision, and hearing.
• This position requires physical stamina and the ability to regularly lift, carry, push, or pull up to 50 pounds.
• Ability to work long hours on one’s feet and regularly walk, bend, stoop, climb, and reach.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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