Project Specialist, Marketing Operations

International Justice Mission; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Commuter benefits

Retirement plan

Paid leave

Spiritual formation

Employee care resources

Job summary

International Justice Mission (IJM) seeks a Project Specialist, Marketing Operations to serve as a key operational partner within IJM's Global Marketing team, coordinating day-to-day projects across the Creative, Campaigns, and Product portfolios to ensure timely, high-quality execution.

You will collaborate with marketing leaders, creative teams, and cross-functional partners to maintain workflows, visibility, and governance, while proactively managing risks and keeping stakeholders aligned.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Project Management, or equivalent experience.
• Five or more years of project management experience in marketing, creative, nonprofit, or business settings.
• Experience with PM platforms such as Teamwork, Asana, Monday.com, Jira, Workfront, or similar.
• Experience in fast-paced, highly collaborative environments with multiple priorities.
• PM professional certification (PMP, CAPM) or equivalent preferred.
• Strong coordination and organizational abilities with multitasking and attention to detail.
• Proficiency in project management software and MS Office; ability to build dashboards.

Responsibilities

• Coordinate planning and execution of cross-functional marketing initiatives aligned with Global Marketing priorities.
• Develop and implement project roadmaps, timelines, milestones, dependencies, and resources.
• Identify opportunities to improve project management processes, workflows, and templates.
• Document best practices and support adoption of standardized PM approaches.
• Maintain project documentation, workflows, templates, and operating procedures.
• Ensure artifacts, approvals, and documentation follow governance processes.
• Facilitate effective communication with teams, stakeholders, and leadership; provide status updates.
• Proactively communicate risks, timeline changes, dependencies, and mitigations.
• Foster collaboration across Marketing and partner teams for successful execution.
• Schedule and facilitate project meetings; capture actions and monitor follow-ups.
• Track milestones, deliverables, and capacity to support prioritization.
• Coordinate multiple concurrent marketing projects from initiation through completion.
• Monitor progress, escalate issues when needed; support vendor coordination.
• Participate in planning, retrospectives, and continuous improvement.
• Perform other duties as assigned and participate in IJM community activities.

Skills

Project coordination

Organizational skills

Communication skills

Stakeholder management

Problem solving

Team collaboration

Attention to detail

Education

Bachelor's degree in Business/Marketing/Communications

PM Certification (PMP or CAPM)

Tools

Teamwork

Asana

Monday.com

Jira

Workfront

Job description

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. The Need For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Project Specialist, Marketing Operations to serve as a key operational partner within IJM's Global Marketing team, enabling high-quality execution of strategic marketing initiatives. This role manages the day-to-day coordination of projects across the Creative, Campaigns, and Product portfolio, ensuring projects are completed on time and with excellence, stakeholders remain aligned, and risks are proactively managed. Working closely with marketing leaders, creative teams, and cross-functional partners, the Project Specialist strengthens operational effectiveness by enabling workflows, facilitating collaboration, maintaining project visibility, and driving consistent project management practices that enable IJM to advance its mission and global strategy.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to Marketing Operations Manager and is only available for candidates with the right to work in the US.

Responsibilities

• Strategy & Knowledge Development & Implementation Coordinate the planning and execution of cross-functional marketing initiatives aligned with Global Marketing priorities and organizational objectives
• Develop and implement project roadmaps, timelines, milestones, dependencies, and resource needs
• Identify opportunities to improve project management processes, workflows, templates, and team effectiveness
• Contribute to operational excellence by documenting best practices and supporting adoption of standardized project management approaches
• Policies and Procedures Maintain project documentation, workflows, templates, and operating procedures to promote consistency across the team
• Ensure project artifacts, approvals, and documentation follow established organizational policies and governance processes
• Communication Facilitate effective communication among project teams, stakeholders, and leadership through regular project updates, meeting facilitation, and status reporting
• Proactively communicate project risks, timeline changes, dependencies, and mitigation plans to appropriate stakeholders
• Foster strong collaboration across Marketing and partner teams to ensure alignment and successful project execution
• Clerical and Administration Maintain project plans, work management systems, documentation, and reporting tools
• Schedule and facilitate project meetings, capture action items, and monitor follow-up activities
• Track project milestones, deliverables, and team capacity to support effective prioritization
• General Tasks Coordinate multiple concurrent marketing projects from initiation through completion
• Monitor project progress, identify risks, and escalates issues when appropriate
• Support vendor or external partner coordination as needed
• Participate in departmental planning, retrospectives, and continuous improvement initiatives
• Perform other duties as assigned by the supervisor
• Participation in IJM’s community of spiritual formation

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Project Management, or a related field, or equivalent professional experience
• Five or more years of project management experience in a marketing, creative, nonprofit, or business environment
• Experience using project management platforms such as Teamwork, Asana, Monday.com, Jira, Workfront, or similar systems preferred
• Experience working in a fast-paced, highly collaborative environment with multiple concurrent priorities preferred
• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent project management certification preferred
• Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously
• Proficiency with project management software and Microsoft Office
• Ability to build and maintain project schedules, dashboards, and status reports
• Strong attention to detail with experience documenting processes and maintaining accurate project records
• and Familiarity with marketing or creative project workflows

Critical Qualities

• Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building
• Exceptional organizational skills and attention to detail
• Strong interpersonal and relationship-building skills with the ability to influence without formal authority
• Excellent written and verbal communication skills
• Proactive problem-solving mindset with sound judgment and adaptability
• High degree of ownership, accountability, and follow-through
• Collaborative, service-oriented approach with a commitment to continuous improvement
• and Ability to remain calm and organized while managing competing priorities and deadlines

What does IJM have to offer?

• Comprehensive Medical/Dental/Vision benefits
• Monthly commuter and parking benefits in the DC metro area
• Retirement benefit options
• Paid leave starting at 23 days 12 holidays (plus early release the day prior)
• Daily, quarterly, and annual community spiritual formation
• Robust staff care resources
• IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics.

Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate’s value congruence and thorough background, police clearance, and reference check processes. At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 20 countries. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. Learn more about our work at ijm.org Visit our careers site below to learn about benefits, what it is like to work at IJM and to see frequently asked questions. https://www.ijm.org/careers IJM is a leader in the global effort to safeguard vulnerable people. In compliance with International Safeguarding Standards (UNICEF, IASC 6 core principles on PSEA, IASC Minimum operating standards on PSEA and CHS) we commit to a zero-tolerance policy and to take measures to prevent harm against anyone who comes into contact with IJM and its work. By choosing to move forward in the assessment and hiring process you are affirming you will abide by IJM’s Safeguarding