Project Specialist (4652904)

State of Missouri; Missouri; Remote; USD 42,000 - 54,000; Full time

Job summary

State of Missouri is seeking a dedicated agent for the centralized Adult Abuse, Neglect, and Exploitation call center. You will be the first contact for reports or concerns and pass information to field staff for follow-up.

You will handle inquiries and intake processing, using multiple systems and collaborating with state agencies and community partners to protect vulnerable adults.

Qualifications

• High level communication and interviewing skills.
• Able to work independently and show initiative within a team environment.
• Able to be resilient, think critically, and be innovative.
• Bachelor's degree or related experience may substitute each year of education.

Responsibilities

• Conduct structured telephone interviews to gather information on reports of abuse, neglect, and exploitation.
• Utilize multiple computer systems for disseminating information from intake to the field.
• Provide customer service to a multitude of customers, including other state agencies, community partners, providers, and the public.
• Actively participate in an environment and culture of progressive improvement.
• Process online, fax, and email reports as assigned.

Skills

Communication

Interviewing

Independent work

Critical thinking

Resilience

Education

Bachelor's degree or equivalent

Job description

Job Location:

This position is telecommuter eligible but is flexible if office space is needed.

Why you’ll love this position:

Are you driven to protect seniors and adults with disabilities? Do you work well in challenging situations? If so, come join a team that is dedicated to protecting Missouri's most vulnerable adults. We are seeking a passionate and professional candidate to serve as an agent on Missouri's centralized Adult Abuse, Neglect, and Exploitation customer service call center. You will serve as the first contact with our agency for people who have been abused/neglected/or exploited or those concerned about these vulnerable victims. You will then pass the reported information on to dedicated field staff for follow up. Your work directly impacts the quality of life for Missouri's seniors and disabled adult populations. Limit this to 1-3 sentences that will grab and keep the attention of the reader – Include who we are, what we do, and why the reader should join us.

Schedule options:

Option 1 - Sat 9:30-8 (10 hr shift), 3 evening shifts for 3 hours (Mon/Wed/Fri 5-8)
Option 2 - Sat 11:30-8 (8 hr shift), 3 evening shifts for 4 hours (Mon/Wed/Fri 4-8) OR 4 evening shifts for 3 hours (Mon/Wed/Thur/Fri 5-8).

• Conduct structured telephone interviews to gather information on reports of abuse, neglect, and exploitation
• Utilize multiple computers systems for the purpose of disseminating information received at intake to the field
• Provide customer service to a multitude of customers, including other state agencies, community partners, providers, and the public.
• Actively participate in an environment and culture of progressive improvement.
• Process online, fax, and email reports as assigned.

Minimum Qualifications:

• High level communication and interviewing skills
• Able to work independently and show initiative within a team environment.
• Able to be resilient, think critically, and be innovative.
• Bachelor's degree (relevant experience such as LPN, RN, or social service supports, etc. experience may be substituted for each year of required education).

Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Christina Sherman, [e-mail] or 573-368-2138