Project/Service Team Leader

Convergint Technologies, LLC; Campbell (AK); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Medical, dental & vision

401K matching

Tuition reimbursement

Parental leave

Wellness program

Job summary

Convergint Technologies, LLC is seeking a full-time Project/Service Team Leader to drive successful outcomes for complex automation and life-safety projects. You will lead a dynamic team, coordinate with service coordinators, and champion customer satisfaction.

The role emphasizes growth mindset, collaboration, and delivering results within budget and schedule constraints. Strong communication and multi-project management are essential.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Strong technical skills in building automation and life-safety systems.
• Self-motivated and able to work without supervision.
• Excellent verbal, written and interpersonal communication.
• Strong organizational skills with multi-project focus.

Responsibilities

• Lead project/service teams to deliver on time and within budget.
• Coordinate with Service Coordinators and Specialists for planning.
• Mentor and develop colleagues; supervise coordinators.
• Identify risks and implement mitigation strategies.
• Ensure high customer satisfaction and quality outcomes.
• Perform other duties as required.

Skills

Customer focus

Building automation

Fire alarm / life safety

Independent / self-starter

Verbal and written communication

Organizational skills

Education

College degree or equivalent

Tools

MS Office

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project/Service Team Leader to join our amazing culture. As a Project/Service Team Leader, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Project/Service Team Leader.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works closely with the Service Coordinator's and Specialist to assist in the overall coordination of specific projects; makes recommendations regarding potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Oversees overall management of project(s) for successful and timely completion within budget and scope of work as required by the contract. Works with the Service Coordinator's to prepare project installation plan and implement job procedures Manage service agreements and time and material work.
• Supervises Service Coordinators may perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Must be a self-starter and work well without supervision.
• Strong verbal, written and interpersonal communication skills.
• Advanced organizational skills and the ability to handle multiple projects simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: College degree, trade school or equivalent experience

Minimum Experience: 4-6 years relevant

Preferred Experience: (but not required):

• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
• College degree in Electronics

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.