Project & Service Manager

Gill's Electric; Oakland (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Gill's Electric in Oakland seeks an experienced Project Manager with an electrical background to oversee residential and commercial projects, coordinate crews, manage customer communications, and ensure safety protocol compliance.

The role emphasizes tracking all estimates and site visits, using ServiceTitan for invoices and statuses, and coordinating payments to maintain healthy cash flow. Strong organization and proactive problem-solving are essential.

Qualifications

• Electrical industry experience required, residential and commercial.
• Project management and crew coordination experience.
• Experience using ServiceTitan software.
• Strong communication and time management skills.

Responsibilities

• Communicate with customers, crews and stakeholders in a timely, professional manner.
• Prepare bids, estimates and proposals for residential and commercial projects.
• Track estimates, site visits and active jobs; update statuses daily in ServiceTitan.
• Oversee contracts, coordinate crews, monitor progress and ensure timely completion.
• Coordinate on-site payment collection and draft invoices after job completion.
• Submit pre-lien requests; ensure safety compliance and adherence to company policies.
• Close out jobs with complete documentation and follow-ups; ensure customer satisfaction.

Tools

ServiceTitan

Monday.com

Job description

Project Manager – Residential & Commercial / Safety Officer

Department: Electrical Operations

Position Type: Full-Time

Industry: Electrical Contracting

Position Overview

We are seeking an experienced Project Manager with an electrical background to oversee residential and commercial electrical projects, coordinate project crews, manage customer communications, and ensure compliance with company safety protocols. The ideal candidate will be highly organized, proactive, and experienced in using ServiceTitan to manage estimates, site visits, job statuses, and project documentation. This role is responsible for keeping projects on track, coordinating payment collection, and ensuring timely invoicing to support healthy cash flow.

Key Responsibilities

• Communication Management: Monitor and respond to phone calls, voicemails, and emails from customers, crews, and other stakeholders in a timely and professional manner.
• Bids and Proposals: Prepare bids, estimates, and project proposals for residential and commercial electrical projects.
• Project Tracking: Track every estimate, site visit, and active job. Update job statuses daily and ensure all project information is accurate and current in ServiceTitan.
• Project and Crew Management: Oversee contracts, coordinate project crews, monitor project progress, and support the timely completion of projects.
• Payment Collection and Invoicing: Coordinate the collection of payments on-site to the maximum extent possible. Draft and prepare invoices as soon as jobs are completed to support healthy cash flow.
• Pre-Lien Requests: Submit pre-lien requests to the bookkeeper as required.
• Safety Compliance: Ensure compliance with established safety protocols and applicable company safety requirements.
• Policies and Procedures: Help ensure project crews understand and follow company policies, procedures, and operational requirements.
• Job Closure: Review and close open jobs in a timely fashion, ensuring all required documentation, updates, and follow-ups are completed.
• Customer Satisfaction: Follow up with customers to confirm satisfaction with completed work and address any outstanding concerns.
• Cross-Department Communication: Communicate project updates and job statuses across departments to ensure coordination and visibility.
• Additional Responsibilities: Perform other duties and responsibilities as needed to support electrical operations.

Experience and Qualifications

• Electrical Industry Experience: Previous experience in the electrical industry is required, preferably in residential and commercial electrical projects.
• Project Management: Experience in project management, crew coordination, contract oversight, and tracking project progress.
• ServiceTitan: Previous experience using ServiceTitan software is required.
• Monday.com: Experience using Monday.com to communicate project status and coordinate work across departments is preferred.
• Highly Organized: Must be highly organized and able to stay on top of every estimate, every site visit, and every active job. The candidate must update job statuses daily and ensure nothing falls through the cracks.
• Payment and Invoicing: Experience coordinating payment collection, preparing invoices, and supporting timely job closure is preferred.
• Safety Knowledge: Understanding of workplace safety practices and applicable compliance requirements.
• Communication Skills: Strong written and verbal communication skills, with the ability to coordinate effectively with customers, field crews, and internal teams.
• Time Management: Ability to manage multiple projects, deadlines, and priorities effectively.
• Problem-Solving: Strong attention to detail and the ability to identify and resolve issues proactively.

This role involves coordinating residential and commercial electrical projects, communicating with customers and field crews, monitoring job progress, and supporting safe, efficient, and financially responsible project execution.