Project & Service Coordinator

Apple Roofing; Keller (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A residential construction company in Texas is seeking a Project Coordinator to oversee work orders and ensure excellent customer service. The ideal candidate should possess strong organizational skills and ideally have experience in project management. The role involves managing communications with residents and subcontractors to ensure project success. Offering a competitive pay and benefits package within a positive team-oriented culture.

Benefits

Competitive pay and benefits package

Positive, team-oriented culture

Real career pathways

Qualifications

• Experience in project management, property management, dispatching, or coordination roles is a plus.
• Familiarity with construction or residential repair processes is helpful but not required.

Responsibilities

• Review and assess work orders daily; prioritize tasks with urgency.
• Contact residents to understand the issue, schedule repairs, and provide updates.
• Assign work to subcontractors, hold them accountable to timelines and quality standards.
• Provide timely and professional updates to partners.

Skills

Organizational skills

Multitasking

Documentation skills

Education

Bachelor’s degree

Tools

Monday.com

Job description

About Us

At Apple Roofing, our purpose is to build a sweeter experience—for our teammates, our customers, and our partners. We do this by putting people first, making it easy, and doing the right thing. As we expand our B2B residential construction services, we are looking for a Project Coordinator who embodies our values while thriving in a high-paced, detail-driven environment.

Role Overview

The Project Coordinator is responsible for overseeing high volume work orders in partnership with our partners. This role requires a strong balance between operational excellence (keeping projects moving quickly and accurately) and exceptional customer service (building trust with both our partners and the residents they serve).

You’ll manage each work order from start to finish assessing the request, contacting residents, dispatching subcontractors, ensuring quality control, updating stakeholders, and closing out the order. Success in this role means staying organized, moving with urgency, and creating confidence at every step.

What You'll Do:

• Work Order Management: Review and assess work orders daily; prioritize tasks with a sense of urgency.
• Tenant Communication: Contact residents to understand the issue, schedule repairs, and provide updates with empathy and clarity.
• Subcontractor Coordination: Assign work to subcontractors from our network, hold them accountable to timelines and quality standards, and resolve issues as they arise.
• Client Communication: Provide timely and professional updates to our partners, ensuring they are always informed and confident in our process.
• Quality Control: Monitor progress, confirm work is completed to Apple standards, and perform final checks before closing out work orders.
• Documentation & Systems: Maintain meticulous records in our CRM and other systems to ensure accuracy, visibility, and accountability.
• Problem-Solving: Navigate unexpected challenges quickly and resourcefully while maintaining professionalism.

What We're Looking For:

• Bachelor’s degree preferred but not required.
• Experience in project management, property management, dispatching, or coordination roles is a plus.
• Proficient in Monday.com is helpful, but not required
• Familiarity with construction or residential repair processes is helpful but not required.
• Strong organizational, multitasking, and documentation skills.

Why Apple Roofing?

• Be part of a company that lives its core values: People First, Build Trust, Make It Easy.
• Competitive pay and benefits package.
• A positive, team-oriented culture with real career pathways.