Project & Service Assistant

Convergint; Maryland Heights (MO); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Company holidays

Paid time off

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement or company car

Life insurance

Disability plan

Wellness program

Colleague Assistance Program

Zusammenfassung

Convergint is seeking a full-time Project & Service Assistant to support technicians in installations, servicing systems, and startup tasks. You’ll act as a helpful partner, handling CSP work and smaller installs with guidance from more experienced staff.

This role offers growth within a collaborative culture focused on safety, quality, and customer service, with frequent field visits and a chance to learn building automation, fire life safety, and security systems.

Qualifikationen

• High School diploma or GED or equivalent experience.
• Familiarity with building automation, fire alarm & life safety systems and electronic security systems is preferred.
• Basic programming and troubleshooting experience or aptitude.
• Ability to read blueprints and drawings; strong math and analytical skills.
• Good verbal, written and interpersonal communication; capable of multi-tasking.

Aufgaben

• Assist higher level Project and Service Specialists with installs, tests and service tasks.
• Read blueprints/schematics and follow installation guides and safety procedures.
• Support programming, startup, and commissioning activities under supervision.
• Handle basic tools and equipment; deliver parts and assist with on-site tasks.
• Maintain customer focus and ensure quality and safety on site.
• Support with documentation, close-out reports and training as needed.

Kenntnisse

Customer focus

Technical knowledge (building auto, FI

Troubleshooting

Programming basics

Blueprint reading

Math skills

Communication

Organizational skills

MS Office

Ausbildung

High School/GED or equivalent

Tools

Blueprints

Hand tools

Power tools

Jobbeschreibung

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project &Service Assistant to join our amazing culture. In this role, you will be responsible for assisting higher level and more experienced technicians (e.g. Project & Service Specialists) in performing day to day work. Acts as a “second set of hands” for the technician. Handles CSP and less complex/smaller install tasks. This position is a helper who will provide assistance to complete work required for CSP, service calls, and quoted WO’s. Work includes assisting with installations, servicing existing systems, programming, and/or system start-up/check-out. As a Project & Service Assistant, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Project & Service Assistant.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Provides assistance to higher level and more experienced Project and Service Specialists. Work may include installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Refers more complex issues to higher level colleagues.Drives and operates a variety of equipment including a bucket truck.Reads basic blueprints, schematics, manuals, and other specifications. Uses standard test instruments and hand tools.Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service. Takes ownership of onsite project including safety, quality and performance.Cleans administers functionality tests on cameras, door hardware and/or other equipment as needed.Delivers parts and completes other odd jobs as requested.Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.Assists with the execution of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and/or on-going technical support etc.Acts as backup for other areas such as Fire Test and Inspect department in order to maintain a high chargeable rate.Performs other duties and responsibilities as requested or required.What You’ll NeedDeveloping exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being promptedDeveloping technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systemsAbility to develop basic programming skills and proven ability to troubleshoot problems and look for solutionsMust be a self-starter and work well without supervisionBasic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.Good verbal, written and interpersonal communication skillsBasic organizational skills and the ability to handle multiple projects simultaneouslyBasic computer skills including exposure to MS Office applications (Outlook, Word, Excel)Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: High School/GED or equivalent experiencePreferred Experience: (but not required):3 months previous, relevant field experienceExperience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automationConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.