Project/Program Manager I - Daily Operations Support Specialist -TLT/SDA

King County; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join King County in a vital role as a Project/Program Manager I focused on Street Medicine operations. You will lead vehicle maintenance and support vital health services for homeless populations while ensuring safety and compliance. This temporary position offers the opportunity to make a real difference in public health amidst diverse communities.

Benefits

Eligible for benefits

Temporary position with potential extension

Qualifications

• Experience maintaining vehicles for clinical use.
• Direct support experience with medical teams.
• Experience creating operational workflows.

Responsibilities

• Lead fleet operations for the Street Medicine Team.
• Evaluate and update safety procedures.
• Create workflows for daily vehicle operations.

Skills

Field Operations Support

Patient Registration

Inventory Management

Job description

Public Health Seattle-King County (DPH) Health Care for the Homeless (HCH) Street Medicine team is hiring a Project /Program Manager I - (Daily Operations Support Specialist) to join our team. We seek candidates who are self-directed, creative, flexible and skilled in field operations and registration support, as well as being committed to an anti-racist and harm reduction practice. The Street Medicine Team seeks out and brings medical, behavioral health care and social services directly to people living outside. The Street Medicine team aims to engage people in health education, professional and peer support, and treatment for their medical and behavioral health conditions via a trauma-informed, antiracist and harm reduction approach.

This position reports to the Operations Analyst, providing expertise in maintaining 7–8 vehicles, including transit vans adapted for clinical use, safety, and daily operations such as insurance enrollment, referrals, and scheduling. It requires a subject matter expert in mobile health service vehicles to develop operational workflows and manuals for a new hybrid Street Medicine model. Responsibilities include evaluating and updating safety procedures to align with broader organizational practices, collaborating on a Street Medicine Safety Committee, ensuring compliance with Community Health Services (CHS) and DPH regulations, and revising policies. Additionally, the role involves piloting a remote support process to assist field staff with patient registration, insurance enrollment, and resource navigation during clinics.

Temporary opportunity. Term-Limited Temporary positions are at-will positions but are eligible for benefits. This TLT is currently anticipated to last one (1) year, with the potential for extension. However, funding sources for this work remain uncertain and dependent upon decisions actively being made at both the federal and local levels. As a result, the end date of this position may be adjusted based on those decisions. The County and the Department continue to work to secure long term funding sources.

This vacancy can also be filled as a Special Duty opportunity. For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

Monday-Friday, 8am-5pm, alternate work schedule of 4 days/ 10-hour shifts may be available. This position is subject to the Fair Labor Standards Act and is overtime eligible.

Work Location

Mobile Medical Program Office, 7272 W Marginal Way S Seattle, WA 98108

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

• Serve as the lead for fleet operations for the Street Medicine Team.
• Create workflows for daily vehicle stocking, cleaning, and maintenance tasks.
• Under the guidance of the Operations Analyst, serve as an operations liaison and program consultant, aid in funder reporting, and facilitate ongoing check ins with partner sites.
• Revise and update the Street Medicine safety manual to ensure relevance and compliance with Divisional, Departmental, and Funder policies.
• Create and facilitate an internal safety committee.
• Organize quarterly safety drills, under guidance of Street Medicine leadership.
• Assist with purchasing and inventory management.
• Provide support to field teams during clinic hours, including patient registration, insurance screening and enrollment, referrals, and directing calls.
• Oversee scheduling and request float coverage as needed.
• Respond to unexpected team needs during clinic shifts.
• Other duties as assigned.

Our ideal candidate will demonstrate the following (Minimum):

• Proven experience caring for, and ensuring maintenance of, vehicles outfitted for clinical use.
• Demonstrated experience directly supporting field based medical teams and their daily operations.
• Experience with patient registration and insurance screening and enrollment.
• Experience creating workflows and tools to support daily operations and/or team safety.
• Experience with inventory management.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience supporting homeless services/homeless outreach teams.
• Familiarity with Street Medicine models and associated best practices.
• Experience with project management.
• Experience with Epic.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our True North, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

The vacancy is open to all qualified applicants.

Application Process

The following items are required to be considered for this vacancy:

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools; therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union Membership

This position is represented by PROTEC 17

Contact

For questions about the application process, contact Christina Jamerson at [e-mail] .