Project & Program Manager, Core Operations

First Tech Federal Credit Union; Rocklin (CA); Hybrid; USD 77,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

First Tech Federal Credit Union is seeking a Project/Program Manager to govern the DNA program and partner with Fiserv. You will coordinate vendor performance, SLAs, escalations, contracts, and budget while ensuring reliability and regulatory compliance.

The role requires 2+ years in program management, strong communication skills, and experience with cross-functional initiatives. Hybrid schedule with opportunities across Hillsboro, OR and Rocklin, CA.

Qualifications

• Bachelor's degree or 4+ years of relevant experience in lieu of degree.
• 2+ years of relevant experience in program/project management.
• Demonstrated knowledge of core banking operations and vendor services.
• Proven ability to manage complex, cross-functional programs and dependencies.
• Experience managing vendor SLAs, contracts, and invoices.
• Strong written, verbal, facilitation, and presentation skills.

Responsibilities

• Governs relationship with Fiserv and operational performance of the DNA program.
• Coordinates vendor performance, SLAs, escalations, contracts and spend.
• Manages governance, communications, and strategic alignment.
• Leads operational and quarterly business reviews with leadership.
• Coordinates change readiness and testing for releases.

Skills

Vendor management

Governance

Stakeholder management

Data analysis

Communication

Project tracking

Cross-functional leadership

Presentation skills

Education

Bachelor's degree or equivalent experience

Tools

MS Project

JIRA

Job description

Description

The Project/Program Manager position is responsible for governing First Tech's relationship with Fiserv and the operational performance of the DNA program. The role coordinates vendor performance, SLAs, escalations, contracts and spend, DNA projects and releases, business readiness, cross-functional accountability, and executive reporting to ensure the core platform remains reliable, compliant, strategically aligned, and effectively supported.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Serve as the primary business liaison for Fiserv and the DNA core banking platform; manage governance, communications, and strategic alignment.
• Monitor Fiserv SLAs, scorecards, case aging, service availability, and delivery performance; drive corrective action
• Direct the intake, prioritization, escalation, communication, and closure of Fiserv service inquiries and critical issues.
• Lead operational and quarterly business reviews; report performance, risks, issues, decisions, and action items to leadership.
• Coordinate contracts, statements of work, purchase orders, invoices, renewals, service credits, and required stakeholder reviews.
• Analyze service trends and stakeholder feedback to improve reliability, responsiveness, efficiency, transparency, and vendor value.
• Maintain projects or defined workstreams end-to-end by shaping delivery plans, sequencing milestones, and coordinating cross-functional execution to meet intended outcomes.
• Partner with stakeholders to clarify goals, success measures, roles, and decision points; manage scope changes through documented tradeoffs and impacts.
• Build and maintain delivery governance to improve predictability and reduce delivery friction.
• Manage risk, issue, and dependency resolution by driving mitigation plans and surfacing decisions needed to protect timeline, quality, and customer impact.
• Develop clear stakeholder communications, including progress reporting and executive-ready summaries that connect work completed to results and next steps.
• Coordinate change and readiness activities (communications, training approach, engagement checkpoints) and use feedback to adjust adoption tactics.
• Plan and coordinate testing and implementation activities to support smooth releases and operational readiness.
• Identify and support process improvements by mapping workflows, documenting procedures, and helping teams reduce rework, cycle time, or operational risk.

Essential Skills:

• Required Education:Bachelors degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree)
• Required Experience:2+ years of relevant experience
• Demonstrated knowledge of core banking operations, enterprise technology platforms, vendor services, system releases, and production-support processes.
• Proven ability to manage complex, cross-functional programs, projects, enhancements, dependencies, risks, testing, and implementations.
• Experience managing vendor performance, SLAs, contracts, statements of work, purchase orders, invoices, renewals, and service escalations.
• Strong written, verbal, facilitation, and presentation skills, with the ability to influence vendors, business partners, technical teams, and senior leaders.
• Ability to analyze performance data, identify trends and risks, develop mitigation plans, and drive timely, fact-based decisions.
• Demonstrated ability to establish ownership, manage competing priorities, resolve complex issues, and deliver results in a regulated, high-availability environment.
• Proficiency with common project tracking/reporting tools and comfort using structured delivery methods.

Location:

Hillsboro, OR 97124 | Rocklin, CA 95765

Target Compensation in Hillsboro, OR:

$83,000 - $99,500 + annual bonus

Target Compensation in Rocklin, CA:

$77,000 - $109,450 + annual bonus

Schedule:

Monday - Friday | Full-Time (Hybrid)

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.