Project & Program Management Consultant

Jobtailor; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Allstate seeks a results-driven operations and administrative professional to support the Technology & Commercial Counseling team within Business Law. You will manage intake, prepare documents, and assist with research, presentations, and reporting in a fast-paced, hybrid Chicago environment.

Responsibilities include coordinating meetings, proofreading materials, and ensuring efficient matter- and document-management practices across the department.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years’ relevant experience required.
• Paralegal certificate advantageous, but not required.
• Strong understanding of core business processes, competitor/industry practices, and the assigned functional area.
• Understanding of department areas such as technology and contracting, related processes, and interfacing technology.

Responsibilities

• Lead operations and administrative support for the Technology & Commercial Counseling team in Business Law.
• Assist with intake of new matters, including gathering and entering matter data, uploading documents, and generating forms from templates.
• Gather and distribute documents and information for attorney/paralegal analysis.
• Summarize relevant research and legal and business issues, including research and fact gathering.
• Propose and contribute to project milestones and set project timeframes, tracking deliverables against project plans.
• Assist with data and background materials for presentations, decks, reporting, and periodic functional-area reports.
• Plan and support in-person and virtual meetings, including agendas, scheduling, moderation, and action-item follow-up.
• Provide administrative support to functional-area leaders, including correspondence, calendars, notes, expenses, travel, printing, and materials.
• Proofread and format materials, provide PowerPoint support, and liaise with the communications team.
• Monitor shared mailboxes, triage requests, route communications, and propose responses to standard requests.
• Support matter-management and document-management practices, including intake, document organization, vendor billing, and fee arrangements.
• Help new team members acclimate to team and company operations.
• Collaborate with operations professionals across functional areas to coordinate matrixed Business Law support and improve department efficiency.
• Support department-wide document and file management, goal tracking, recruiting, onboarding, offboarding, professional membership rosters, licenses, and operational communications.
• Establish operational objectives, identify department-wide needs, coordinate tasks, and allocate work fairly across functional teams.

Skills

Project coordination

Document management

Verbal and written communication

Research and fact gathering

Cross-functional collaboration

Hybrid office adaptability

Confidentiality

Education

Bachelor's degree

Tools

Microsoft 365

Adobe Acrobat

Web-based applications

Job description

• Lead operations and administrative support for the Technology & Commercial Counseling team in Business Law
• Assist with intake of new matters, including gathering and entering matter data, uploading documents, and generating forms from templates
• Gather and distribute documents and information for attorney/paralegal analysis
• Summarize relevant research and legal and business issues, including research and fact gathering
• Propose and contribute to project milestones and set project timeframes, tracking deliverables against project plans
• Assist with data and background materials for presentations, decks, reporting, and periodic functional-area reports
• Plan and support in-person and virtual meetings, including agendas, scheduling, moderation, and action-item follow-up
• Provide administrative support to functional-area leaders, including correspondence, calendars, notes, expenses, travel, printing, and materials
• Proofread and format materials, provide PowerPoint support, and liaise with the communications team
• Monitor shared mailboxes, triage requests, route communications, and propose responses to standard requests
• Support matter-management and document-management practices, including intake, document organization, vendor billing, and fee arrangements
• Help new team members acclimate to team and company operations
• Collaborate with operations professionals across functional areas to coordinate matrixed Business Law support and improve department efficiency
• Support department-wide document and file management, goal tracking, recruiting, onboarding, offboarding, professional membership rosters, licenses, and operational communications
• Establish operational objectives, identify department-wide needs, coordinate tasks, and allocate work fairly across functional teams

Requirements

• Bachelor’s degree or equivalent experience required
• 3+ years’ relevant experience required
• Paralegal certificate advantageous, but not required
• Strong understanding of core business processes, competitor/industry practices, and the assigned functional area
• Understanding of department areas such as technology and contracting, related processes, and interfacing technology
• Solid verbal and written communication skills, tailored appropriately to the audience
• Ability to identify, analyze, clarify, and resolve complex or ambiguous problems
• Demonstrated ability to work cross-functionally and influence change
• Creative problem-solving skills
• Experience with technology required
• Intermediate to advanced computer skills with Microsoft 365, Adobe Professional, and other web-based applications preferred
• Highly organized and detail-oriented, with a track record of identifying, prioritizing, and solving problems
• Resourceful, reliable self-starter who maintains urgency with key deliverables
• Ability to adapt to change and multitask in a fast-paced, deadline-driven environment
• Strong commitment to ethics and integrity; discretion and confidentiality with sensitive information
• Ability to work in a hybrid office environment, at least 2 days per week or as needed, in Chicagoland offices
• Successful completion of a background investigation
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload when working from home
• Dedicated, private workspace with appropriate desk and seating when working from home
• Allstate generally does not sponsor individuals for employment-based visas for this position

Core Competencies

Demonstrates strong operational and administrative support capabilities, with expertise in document management, project coordination, and effective communication. Proficient in utilizing technology and software tools to enhance efficiency and support business law functions.

Highest-signal resume keywords

• Project Coordination
• Document Management
• Microsoft 365 Proficiency
• Strong Verbal And Written Communication
• Creative Problem-Solving

ATS Optimization Keywords

Hard Skills

• Document Organization
• Data Entry
• Research And Fact Gathering
• Project Milestone Tracking
• Proofreading And Formatting
• Meeting Planning And Support
• Vendor Billing Management
• Operational Objective Establishment
• Background Investigation Completion
• Hybrid Office Adaptability

Soft Skills

• Highly Organized
• Detail-Oriented
• Resourceful Self-Starter
• Ability To Adapt To Change
• Strong Commitment To Ethics

Certifications & Qualifications

• Bachelor's Degree
• Paralegal Certificate (Advantageous)

Industry Keywords

• Business Law
• Technology And Contracting
• Core Business Processes
• Cross-Functional Collaboration
• Confidentiality

Tools & Technologies

• Microsoft 365
• Adobe Professional
• Web-Based Applications