Project Product Introduction Manager

ALSTOM Gruppe; New York (NY); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Life insurance

Medical coverage

Pension plan

Equal opportunity employer

Job summary

Alstom in New York, NY is seeking a full-time onsite Project Product Introduction Manager to drive PI processes, warranties, and reliability in a cutting-edge transport program.

You will lead PI deliverables with cross-functional teams, manage field data (REX), and ensure incident management, NCR closure, and customer satisfaction across the project lifecycle.

Qualifications

• Electrical engineering degree preferred though not mandatory for the role.
• Experience or understanding of project execution in technical/industrial environments.
• Experience supporting transit authorities or rail transit agencies is strongly preferred.
• Knowledge of RAM principles and reliability growth strategies.
• Familiarity with data analytics and incident management processes.
• Strong communication and customer care skills; team leadership experience.
• Field experience in commissioning, warranty, or product introduction activities.
• Ability to identify and manage obsolescence risks effectively.

Responsibilities

• Represent the PI function within the Project Core Team and with the customer.
• Ensure PI processes and instructions are implemented and communicated.
• Manage the full Project Warranty Work Package.
• Drive Reliability Growth with customer and internal teams.
• Capture and feed back field experience (REX) across project phases.
• Deliver all PI-related deliverables on time per contract and PI standards.
• Establish strategy and mobilization plan for commissioning and warranty periods.
• Implement incident management to follow NCRs and close open items.
• Manage project-dedicated PI staff and ensure adequate resources.
• Ensure AZDP and customer EHS requirements are followed on site.

Skills

Project management

RAM principles

Data analytics

EHS standards

Team leadership

Customer care

Field commissioning

Problem solving

Rail transit experience

English proficiency

Education

Electrical engineering degree

Tools

CRM systems

Data analytics tools

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Project Product Introduction Manager in New York, NY, US we’re looking for?

Your future role

Take on a new challenge and apply your project execution and team management expertise in a new cutting-edge field. You’ll work alongside collaborative and innovative teammates.
You'll play a pivotal role in ensuring product reliability and customer satisfaction by managing the overall Project Product Introduction activities, including achieving Warranty closure. Day-to-day, you’ll work closely with teams across the business (Project Core Team, Warranty Customer Site Manager, and EHS representatives), ensure the implementation of PI processes and strategies, and oversee deliverables such as field modifications and incident management—and much more.

We’ll look to you for:

• Representing the PI function within the Project Core Team and in front of the customer. ,
• Ensuring that PI processes and instructions are implemented, communicated, used, and supported both internally and externally (including the customer), as formalized in the Warranty/PI Management Plan. ,
• Managing the full Project Warranty Work Package. ,
• Driving Reliability Growth with the customer and internally to achieve the contractual reliability target, ensuring rectifications for delivered products. ,
• Capturing and feeding back field experience and field-data (REX) to the project/organization during start-up, design, realization (manufacturing), and field support phases. ,
• Delivering all PI-related deliverables in a timely manner and in accordance with contract and PI standards through planning, communication, and control. ,
• Establishing the strategy and mobilization plan for commissioning and warranty periods, including defining and agreeing on the use of the customer’s infrastructure. ,
• Implementing an incident management process to follow up on Non-Conformity Reports (NCRs) and ensuring closure of open items, field modifications/retrofits, and reporting. ,
• Managing project-dedicated PI staff and ensuring adequate resources are available to produce PI deliverables. ,
• Ensuring compliance with Alstom Zero Deviation Plan (AZDP) and customer EHS requirements for all customer site activities with the support of EHS team representatives.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Electrical engineering degree (preferred, not mandatory)
• Experience or understanding of project execution in technical or industrial environments. ,
• Experience in supporting transit authorities or rail transit agencies (strongly preferred) . ,
• Knowledge of Reliability Availability Maintainability (RAM) principles. ,
• Experience in influencing the reliability growth (highly desirable) . ,
• Familiarity with data analytics and incident management processes. ,
• Strong communication and customer care skills. ,
• Team management experience, including leading diverse teams. ,
• Field experience in commissioning, warranty, or product introduction activities. ,
• Problem-solving skills with a focus on resilience and adaptability. ,
• Knowledge of Environmental, Health, and Safety (EHS) standards and practices. ,
• Ability to identify and manage obsolescence risks effectively.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues ,
• Work with a dynamic and multidisciplinary team to ensure the successful execution of Product Introduction activities and reliability growth. ,
• Progress towards becoming a key leader in managing complex projects, building expertise in customer relations, and driving continuous improvement in industrial processes. ,
• Utilise our inclusive and innovation-driven working environment, where adaptability, resilience, and a commitment to learning are highly valued." ,
• Contribute to innovative projects,
• Steer your career in whatever direction you choose across functions and countries,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

Salary Range

$130,000 - $145,000 USD

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.