PROJECT MANAGER, SUPPM

HRA/DEPT OF SOCIAL SERVICES; World Trade Center (NY); Hybrid; USD 100,000 - 135,000; Full time

Job summary

The City of New York's Office of Rehabilitation Services seeks an Administrative Director of SOC (1005C) to lead rehabilitation services across CAS programs, align with goals, and supervise CAS Social Workers. This role promotes service coordination and strong staff development within a complex public sector environment.

You will collaborate with OBSS, design policies, and produce performance reports to enhance care delivery for vulnerable populations, with cross-agency collaboration at the core

Qualifications

• Bachelor's degree and four years progressively responsible experience, including one year at managerial level in a public social services setting.
• Experience supervising staff and coordinating across multiple programs is required.

Responsibilities

• Administer, coordinate, and support rehabilitation services among CAS programs (SUCAP, WeCARE, ORA) and other HRA initiatives, ensuring delivery of comprehensive services.
• Supervise CAS Social Workers, provide oversight, and support professional development; monitor fieldwork and site visits.
• Collaborate with OBSS to strengthen client workflows and integrate rehabilitation approaches into CAS systems.
• Engage internal and external stakeholders to improve cross-agency collaboration and address service gaps.
• Design, implement, and maintain policies and procedures to enhance service coordination and program operations.
• Produce reports and analyze performance to identify trends, gaps, and opportunities for improvement.
• Perform additional duties as assigned by CAS senior leadership, including special projects and staff training.
• Hours/Schedule: 9:00am-17:00pm (Flexible) and perform duties for Administrative Director of SOC - 1005C.

Skills

Staff supervision

Program leadership

Policy development

Cross-agency collaboration

Education

Baccalaureate degree + 4 years experience

Job description

Program Description

Under the direction of the Assistant Deputy Commissioner, with the Office of Rehabilitation Services, the Project Manager, Substance Use Policy, Planning & Monitoring (SUPPM) will work across CAS programs to facilitate the integration of rehabilitation services into client pathways. ensuring alignment with program goals and client outcomes. This role includes overseeing CAS Social Workers, promoting services coordination, and enhancing the delivery of comprehensive services for vulnerable populations.

Specific Duties and Responsibilities

• Administer, coordinate, and support rehabilitation services among CAS program, including Substance Use Centralized Assessment Program (SUCAP). Wellness Comprehensive Assessment Rehabilitation and Employment (WeCARE), Office of Reasonable Accommodations (ORA), and other HRA initiatives, ensuring the delivery of' comprehensive services to special populations designated by HRA (individuals with substance use disorders, recurring homelessness, or severe medical. mental, or behavioral health conditions).
• Supervise CAS Social Workers, providing oversight, support, and proti2ssional development to ensure staff effectively deliver services, conduct psychosocial assessments, and make appropriate referrals. Provide oversight towards field work performed by staff, which will include site visits to HR A and vendor locations.
• Collaborate with the Office of Business Strategies and Solutions (OBSS) to strength client workflows. improve care coordination and integrate rehabilitation-focused approaches into CAS systems that support ORS service delivery.
• Engage with internal and external stakeholders. including HRA divisions. CAS leadership. and partner organizations, to strength cross-agency collaboration, address service gaps, and implement solutions for efficient program delivery.
• Design, implement, and maintain policies and procedures, to enhance service coordination, streamline program operations. and ensure efficient delivery of client services.
• Produce reports and analyze program performance, identifying trends, gaps, and opportunities for service enhancement.
• Perform additional duties as assigned by CAS senior leadership, including special projects, supporting cross-agency initiatives, and conducting staff training.

Hours/Schedule: 9:00am-17:00pm (Flexible)

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
• 2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.