Project Manager - Strategic Operations

Gfoat; Hutto (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

The City of Hutto is seeking a Project Manager – Strategic Operations to lead the Strategic Operations program under the Assistant City Manager. You will coordinate enterprise-wide initiatives, oversee cross-department projects, and develop KPIs to improve performance and service delivery.

You will supervise staff, facilitate collaboration, analyze data, benchmark programs, and prepare reports for executive leadership and City Council.

Qualifications

• Experience leading enterprise-level project management initiatives.
• Ability to develop KPI dashboards and executive reporting.
• Strong background in process improvement and change management.
• Knowledge of municipal government operations and public administration.

Responsibilities

• Lead and coordinate the implementation of the City's Strategic Plan and executive initiatives.
• Manage cross-department projects from planning through implementation with risk management.
• Develop and maintain organizational performance programs, including KPIs and reporting.
• Analyze performance data and service delivery metrics to drive improvements.
• Lead continuous improvement and process optimization across departments.
• Prepare reports, presentations, and policy recommendations for leadership and City Council.
• Evaluate technologies and AI applications to enhance performance and customer service.

Skills

Strategic planning

Enterprise PM

KPI dashboards

Process improvement

Public administration

Data analytics

AI/Automation

Job description

Title: Project Manager – Strategic Operations
Department: Strategic Operations
Status: Full-Time
FLSA: Exempt

POSITION OVERVIEW

Under the general direction of the Assistant City Manager, this position leads the City's Strategic Operations program by coordinating enterprise-wide initiatives that improve organizational effectiveness, operational performance, and service delivery.
The Project Manager – Strategic Operations serves as the City's internal consultant for organizational improvement by leading strategic initiatives, coordinating cross-departmental projects, monitoring organizational performance, developing key performance indicators (KPIs), conducting research and policy analysis, and supporting executive leadership in implementing City Council priorities.
This position supervises assigned Strategic Operations staff and serves as a collaborative partner to departments by facilitating projects, improving business processes, advancing innovation, and ensuring organizational initiatives are successfully implemented.

ESSENTIAL DUTIES

• Lead and coordinate the implementation of the City's Strategic Plan, City Council priorities, and executive initiatives, ensuring projects are executed on time and aligned with organizational goals.
• Manage complex, cross-departmental projects from planning through implementation, including project scheduling, milestone tracking, risk management, and stakeholder coordination.
• Develop, maintain, and enhance the City's organizational performance management program, including Key Performance Indicators (KPIs), performance dashboards, and executive reporting.
• Analyze organizational performance, operational data, and service delivery metrics to identify trends, evaluate effectiveness, and recommend improvements.
• Lead continuous improvement initiatives by evaluating business processes, organizational workflows, and service delivery models to increase efficiency and effectiveness.
• Conduct research, policy analysis, benchmarking, and operational studies to support executive decision-making and organizational planning.
• Prepare reports, presentations, Council agenda materials, executive briefings, and policy recommendations for executive leadership and City Council.
• Evaluate and recommend innovative technologies, automation opportunities, artificial intelligence applications, and digital solutions that improve organizational performance and customer service.
• Facilitate collaboration among departments to implement strategic initiatives, resolve organizational challenges, and promote enterprise-wide consistency.
• Support the Assistant City Manager through the coordination of special projects, organizational initiatives, and executive priorities as assigned.
• Represent the City and the Strategic Operations Division on internal committees, interdepartmental teams, regional organizations, and stakeholder meetings as assigned.
• Supervise assigned personnel, including hiring, coaching, performance management, professional development, workload planning, and evaluation.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Strategic planning and organizational performance management.
Enterprise project management.
KPI development and performance reporting.
Process improvement and change management.
Municipal government operations and public administration.
Research, policy analysis, and executive communication.
Data analytics and performance measurement.
Innovation, automation, and AI implementation.