Project Manager - School Transportation

Tyler Technologies, Inc.; New York (NY); On-site; USD 74,575 - 84,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Project Manager in New York to oversee the implementation of their software solutions. This role includes managing client projects from start to finish, ensuring they meet budget and timeline expectations.

The ideal candidate will possess a Bachelor's degree or equivalent experience, with strong organizational and communication skills, and be able to travel 75-90% of the time. A positive professional attitude and problem-solving capability are essential for success in this high-pressure environment.

Qualifications

• Strong planning and organizational skills with a focus on project completion.
• Excellent customer service and communication skills.
• Valid driver's license and passport with ability to travel 75-90%.

Responsibilities

• Manage implementation projects ensuring they are on time and within budget.
• Develop implementation project plans and conduct project kick-off meetings.
• Coordinate resources and manage all aspects for project delivery.

Skills

Planning and organizational skills

Customer service skills

Verbal and written communication

Analytical ability

Decision making and problem-solving

Education

Bachelor’s degree or comparable work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

The Project Manager is responsible for learning the steps and processes to successfully manage implementation projects. With growing knowledge and experience, this role is accountable for maintaining or exceeding the billable goals of the team and completing projects to the clients’ satisfaction on schedule and within budget. The Project Manager represents Tyler to the client.

The position is ultimately responsible for successfully managing the implementation of Tyler software for new and existing accounts, and/or will be responsible for managing a high volume of projects that are small in scope.

As the Project Manager gains knowledge and experience, they will own one or several projects from the initial contract signing through formal transition to the support department.

Work with our integrated district management solutions that help school districts bridge information gaps across all departments. From school ERP to student information and transportation, you can help districts of all sizes achieve more by improving transparency between parents and schools, advancing operations, and enabling data-driven decisions.

Location

Latham, New York | Remote

Travel

75-90%

Responsibilities

• Become knowledgeable regarding the steps and processes staff are responsible for to ensure Tyler software is implemented on time and within budget at client sites.
• Develop the implementation project plan and officially start projects by conducting kick‑off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site‑specific background information.
• Manage all aspects of projects related to delivery of client software and services including:
• Coordinating necessary resources to meet project needs. Planning and tracking all project activity.
• Guiding the client through release planning in support of the overall project schedule.
• Tracking project hours and submitting project progress reports by due dates. Managing scope, time and cost to meet client commitments.
• Managing communication throughout the team and stakeholders.
• Managing the quality of project team deliverables.
• Managing the project budget.
• Documenting and reporting status and issues. Identifying, reporting and managing risks; overcoming project obstacles and work in a high pressure environment.
• Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
• Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
• Work with various departments to ensure resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes. Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Communicate completion of milestones to clients and secure formal acceptance from them. Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
• Maintain the project team’s calendar commitments by keeping all project event information current. May identify add‑on sales opportunities and manage contract addendum and purchase orders. Work toward obtaining PMP certification and maintain status after certification.
• Travel to client site as needed.

Qualifications

• Bachelor’s degree, or comparable work experience.
• Software life cycle knowledge.
• Strong planning, organizational skills and ability to follow through until processes are completed. Strong customer service skills.
• Excellent verbal and written communication skills.
• Proficiency using computers and exposure to IT infrastructure components.
• Strong decision making and problem‑solving skills.
• Strong analytical ability, particularly in a technical environment. Proficient in Microsoft Word, Excel and Project. Ability to prioritize and complete multiple tasks in a fast‑paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Strong negotiation, conflict resolution, and persuasion skills.
• Valid driver’s license.
• Valid passport or ability to obtain one.
• Ability to travel – 75–90% some months; other months will involve less travel.

State‑Specific Salary Range Disclosure Requirements

Salary will generally fall between $74,575 – $84,000 before adjustment for geographic differences. Recruiter can confirm if the position is incentive eligible.

Equal Employment Opportunity Statement

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

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