Project Manager - Safety Upgrade

Hexagon AB; Tucson (AZ); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Project Manager for Safety Upgrades to lead initiatives that enhance customer adoption of innovative safety solutions. This role involves managing transitions from legacy systems to modern upgrades, ensuring that project milestones are met while collaborating with various teams. The ideal candidate will have a strong background in program management within technology sectors, excellent interpersonal skills, and a proactive approach to problem-solving. Join a forward-thinking company that is committed to shaping a sustainable future through cutting-edge technology and collaborative efforts.

Qualifications

• 5+ years in program or product management, ideally in SaaS or industrial sectors.
• Proven experience managing complex upgrade programs and product adoption.

Responsibilities

• Lead strategic initiatives for customer adoption of safety solutions.
• Collaborate with teams to ensure timely project deliverables and customer satisfaction.

Skills

Program Management

Product Management

Sales Enablement

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

CAPM or PMP Certification

Tools

Jira

Salesforce

Asana

Atlassian

Job description

**** Position can site remotely anywhere in US or Canada

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The Project Manager - Safety Upgrade is responsible for leading a strategic initiative to drive customer adoption and maximize market share of our latest safety solutions. This role will ensure the successful transition of existing customers from legacy systems to modern systems, managing a prioritized schedule of account upgrades, tracking feature release timelines, and overseeing quality and issue resolution for the new system. With a focus on achieving high adoption and satisfaction rates, this role will work cross-functionally to align product, sales, and customer support teams, delivering a seamless upgrade experience for our customers.

• Plan, deliver, and track projects using Hexagon methodology to meet project milestones.
• Work collaboratively with multi-disciplined internal and external stakeholders to ensure project deliverables are deployed on time and meet requirements.
• Monitor costs, times, quality and resources used; take action where these exceed agreed tolerances.
• Agree on project approach with stakeholders and prepare realistic project plans (including scope, schedule, quality, risk, and communication plans). Track activities against the project schedule, managing stakeholder involvement as appropriate.

Major Areas of Responsibility:

• Develop and implement an upgrade program focused on migrating customers from legacy safety solutions to modern, upgraded safety systems.
• Manage a prioritized account schedule for upgrades, aligning with growth targets and market needs.
• Collaborate with product teams to track and communicate release schedules, ensuring alignment with customer expectations and readiness for new features.
• Define and track key performance indicators (KPIs) for upgrade success, customer satisfaction, and adoption rates.
• Support the sales team in navigating the upgrade cycle for priority accounts, providing resources and tracking progress against upgrade targets.
• Work with sales and customer success teams to proactively address customer concerns, ensuring a smooth transition for safety upgrades.
• Monitor customer adoption of safety product upgrades, identifying trends, tracking usage metrics, and gathering feedback to support ongoing product improvements.
• Act as the central point of contact for safety product upgrade initiatives, ensuring alignment between product, sales, support, and marketing teams.
• Collaborate with marketing and customer success teams to develop targeted resources and training materials that support the upgrade experience.

This role will only be successful if they are able to coordinate across a variety of stakeholders to manage expectations, drive transparency and alignment, and facilitate decision making. The primary people this role will work with are Executive Leadership, Product Leadership, Commercial Leadership, and Engineering and Product Development.

Knowledge and Experience - Required:

• 5+ years of experience in program management, product management, or sales enablement, ideally within technology (SaaS) or industrial sectors.
• Proven track record of managing complex upgrade or adoption programs, with experience in feature release coordination and product adoption tracking.
• Strong familiarity with product lifecycle management and working knowledge of project management tools (e.g., Jira, Salesforce, Asana, Atlassian).
• Strong interpersonal skills, with the ability to collaborate across teams and effectively communicate with customers.
• Demonstrated problem-solving abilities and a proactive approach to driving successful program outcomes.

Knowledge and Experience - Preferred:

• Experience in the mining industry and with mining safety systems.
• CAPM or PMP Certification.
• Experience with Scaled Agile Framework (SAFe) Methodologies.
• Experience managing towards or meeting a sales quota or target.

Travel:

• This position is primarily remote but may require travel up to 50% of the time, including travel to Hexagon office sites globally and client sites.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.