Project Manager - Residential Housing (New York)

Housing Opportunities, Inc.; New York (NY); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health and dental insurance

401K retirement plan

Professional development support

Paid time off and sick leave

Job summary

Housing Opportunities, Inc. seeks a Project Manager to join the Relocation Team and oversee multiple relocation sites across geographies. You will supervise staff, interface with clients, and manage the project life cycle from planning to closeout.

The role requires coordinating with leadership, draft proposals, monitor budgets, and ensure compliance with safety and training requirements. Applicants should exhibit strong communication and organizational skills.

Qualifications

• Experience in relocation services.
• Excellent interpersonal skills.
• Capacity to be supportive and hold staff accountable for performance.
• Able to work with diverse populations and to communicate effectively with internal and external stakeholders.
• Excellent project management skills and ability to work under time constraints on a variety of projects and tasks.
• Excellent verbal and written communication skills.
• Familiar with Microsoft Office Suite and Project Management software.
• Ability to support, mentor, lead and organize staff.
• Must be solution-based driven.
• Positive attitude and a propensity to learn.
• Ability to lead company-wide efforts to support service delivery models.

Responsibilities

• Participates in project-specific, internal kick-off meetings with Leadership Team, APM and Relocation Coordinator, and/or onsite staff for initial planning for the project.
• Works closely with Regional Director to determine staffing and project complexity for sites.
• Responsible for submission of relocation plans to funders in a timely manner.
• Engages in new business development and drafts new business proposals and budgets.
• Interfaces with the client to ensure satisfaction with HOUs performance.
• Works with Director of Operations to ensure set-up, implementation, and close-out of relocation sites.
• Prepares final closeout report and client interview/debrief.
• Ensures staff complete requisite HOU trainings with the CLO.
• Reviews monthly invoices and site balances before sending to client.
• Flags budget concerns to Regional Director and suggests mitigation plans.
• Reviews relocation plans quarterly with APM for track/challenges/course corrections.
• Drafts and obtains client signatures on contract amendments/extensions.
• Participates in weekly meetings with APMs to review site progress.
• Trains APMs in expenses recording and site invoicing in Concur.
• Visits all sites quarterly to provide support to APM and onsite staff.
• Ensures confidentiality of resident and HOU information; enforces security protocols.
• Oversees hiring, terminations, status changes, and performance management for site staff.
• Completes staff evaluations twice a year (Sept and March).
• Ensures quarterly file audits and completion of documents.
• Completes comprehensive project reports and plans to track progress.
• Provides meaningful content to HOUs webpage quarterly.
• Participates in monthly meetings with APMs and Relocation Coordinators.
• Collaborates with Leadership Team on system-wide improvements.
• Contributes ideas for staff training and development.
• Ensures safety protocols at each site.
• Completes annual trainings.
• Performs other duties as assigned.

Skills

Relocation services experience

Interpersonal skills

Staff accountability

Diversity & stakeholder communication

Project management

Verbal and written communication

Office suite & PM software

Mentoring and staff organization

Solution-oriented mindset

Positive attitude & learning

Leadership for service delivery

Tools

Microsoft Office Suite

Project Management software

Job description

OVERVIEW: The Project Manager is a member of HOUs Management Team and a key member of the Relocation Team. The Project Manager interfaces regularly with numerous clients, supervises a team of staff, and oversees the project life cycle. The Project Manager directs multiple relocation sites, often across various geographies. The Project Manager will represent HOU at internal and external events and is expected to lead with integrity while advancing HOUs mission and reputation.

STATUS: Full-Time, Exempt

RESPONSIBILITIES

• Participates in project-specific, internal kick-off meetings with the Leadership Team, APM and Relocation Coordinator, and/or onsite staff for the purposes of initial planning for the project.
• Works closely with Regional Director to determine what is appropriate for the site in terms of staffing, project complexity, etc.
• Responsible for submission of all required relocation plans to appropriate funder(s) in a timely manner.
• Engages in new business development and works in conjunction with the Regional Director to draft new business proposals and budgets.
• Regularly interfaces with the client to ensure satisfaction with HOU performance.
• Working with the Director of Operations, ensuring successful set-up, implementation, and close-out of multiple relocation sites.
• Responsible for preparation of final closeout report and client interview/debrief.
• Work with the CLO to ensure all staff complete requisite HOU trainings.
• Completes final review of all monthly invoices and site balances before they are sent to the client.
• Anticipates and flags to Regional Director any budget concerns. Suggesting a plan to address any over/underspending.
• Reviews relocation plans quarterly with APM to determine if relocation is on track, any challenges encountered to date, and possible course corrections.
• Responsible for drafting and obtaining client signatures on contract amendments and/or extensions due to increased scope of work or any major changes to the relocation plan.
• Participates in weekly meetings with APMs to review site progress, challenges, budget issues, invoice concerns, etc.
• Train APMs with recording expenses and site invoicing in Concur
• Visits all sites under her/his purview on a quarterly basis (and as needed) to provide support and assistance to the APM and/or onsite staff at these sites.
• Ensures staff are maintaining confidentiality of resident and HOU information via file security protocols as well as implementing computer data security systems.
• Oversees hiring, terminations, status changes, and performance management decisions for site staff.
• Complete staff performance evaluations twice a year; months of September (annual review) and March (mid-review).
• Ensures APM completes quarterly file audits and missing/incomplete documents are obtained/completed.
• Ensures completion of comprehensive project reports and project plans to track site progress.
• Responsible for providing meaningful content to HOUs webpage at least once per quarter.
• Participates in monthly meetings with APMs and Relocation Coordinators.
• Work closely with the Leadership Team on system-wide improvements.
• Contributes ideas for additional employee training and personnel development based upon needs identified through employee evaluation.
• Ensure safety protocols are being followed at each site.
• Completes annual trainings as required.
• Performs other duties as assigned.

Qualifications

• Experience in relocation services
• Excellent interpersonal skills
• Capacity to be supportive and hold staff accountable for performance
• Able to work with diverse populations and to communicate effectively with internal and external stakeholders.
• Excellent project management skills and ability to work under time constraints on a variety of projects and tasks
• Excellent verbal and written communication skills
• Familiar with Microsoft Office Suite and Project Management software
• Ability to support, mentor, lead and organize staff
• Must be solution-based driven
• Positive attitude and a propensity to learn
• Ability to lead company-wide efforts to support service delivery models

The ideal Project Manager will possess the following additional skills:

• Role model positive behavior to staff
• Exhibit cultural competency and cultural sensitivity
• Excellent communication and customer service skills
• Ability to show restraint and composure in difficult situations
• Flexibility and adaptability

HOU offers a competitive salary and a comprehensive benefits package, including health, health reimbursement account (HRA), FSA, life, vision, dental, disability insurance, professional development support, paid time off and sick leave, and a 401K retirement plan. HOU is an Equal Opportunity Employer.

EEO Statement

We are an equal opportunity employer and equal opportunity housing provider. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.