Project Manager Release Operations Ops

Paylocity; United States; Remote; USD 54,000 - 113,000; Full time

Job summary

A leading technology firm is hiring a Project Manager for Release Operations. This fully remote role requires managing release processes and preparing teams for operational changes. The ideal candidate has a degree in a related field and at least 2 years of experience in change management. Excellent communication and stakeholder management skills are essential. The salary range for this position is $54,500 - $112,500 annually.

Qualifications

• 2 years experience in change management or leading cross-functional projects.
• Curiosity and adaptability with a feedback-oriented approach.
• Ability to engage with Sales, Operations, and Product teams.

Responsibilities

• Ensure process maps are followed and execute release activities.
• Assess impact on frontline teams and prepare clients for updates.
• Develop communications for internal teams and clients.

Skills

Excellent communication skills

Stakeholder management

Self-starter mentality

Documenting observations

Relationship building

Strong presentation skills

Education

Bachelor’s degree in Business, Operations, Communications, or a related field

Job description

Join to apply for the Project Manager Release Operations Ops role at Paylocity.

Job Type: Full‑time.

This is a fully remote position, allowing you to work from home or location of record within the U.S. You must be available five days per week during designated work hours.

Position Overview

The Project Manager Release Operations plays a key role in ensuring the seamless execution of release processes, effective communication, and training initiatives. This individual is responsible for ensuring that process maps are followed, frontline service teams are fully prepared for upcoming changes, and both internal and external stakeholders, including clients, are ready for operational transitions. The ideal candidate is highly organized, detail‑oriented, and excels in coordinating cross‑functional teams to drive successful change adoption and client satisfaction.

Primary Responsibilities

Release Execution & Coordination

• Ensure that defined process maps are followed and executed effectively.
• Collaborate with Product & Technology and Operations teams to manage release activities.
• Track and report on release readiness, execution progress, and post‑release outcomes.
• Identify and escalation risks, bottlenecks, and dependencies that may impact release success.

Operational & Client Readiness

• Assess the impact of upcoming releases on frontline teams and ensure they are equipped for change.
• Ensure clients are informed, trained, and prepared for upcoming system/process updates.
• Partner with Implementation, Client Services, and all other supporting teams in Operations to assess and address client needs.
• Coordinate user acceptance testing (UAT) efforts, gathering feedback from both internal teams and clients.
• Assist in developing client‑facing readiness materials, including FAQs, guides, webinars, and training sessions.
• Act as a liaison between technical and non‑technical teams, ensuring a seamless transition for clients.

Communication & Training

• Develop and distribute clear, concise communications regarding upcoming changes to both internal teams and clients.
• Partner with Training teams to create and deliver necessary training materials and sessions for internal and external audiences.
• Maintain up‑to‑date release documentation, FAQs, and support guides for both employees and clients.
• Conduct post‑release evaluations to identify areas of improvement and refine future processes.

Required Qualifications & Skills

• Bachelor’s degree in Business, Operations, Communications, or a related field (or equivalent experience)
• 2 years experience in change management or equivalent experience leading cross‑functional projects.
• Excellent communication and stakeholder management skills, with the ability to build trust across teams.
• Self‑starter mentality with the ability to work independently and drive initiatives forward.
• Curiosity and adaptability, with a willingness to solicit feedback and address challenges when solutions are not immediately known.
• Ability to document detailed observations, risks, and concerns, and translate them into actionable recommendations.
• Experience working with cross‑functional stakeholders including Sales, Implementation, Client Services, GTM, Tax Operations, and Tech Operations teams.
• Ability to engage and drive conversations with Sales, Operations, and Product teams regarding operational readiness.
• Knowledge of internal client service experiences.
• Strong presentation skills, ability to summarize work performed and next steps with clarity.
• Focus on relationship building and expanding personal network and knowledge base.
• Highly accountable and autonomous; ability to work independently.

Preferred Qualifications

• Proven ability to analyze and solve complex operational problems using data‑driven approaches.
• Understanding of project management concepts, release management, and agile methodology.
• Knowledge of product development processes, customer experience, and internal operations (including Client Services and Implementation teams).

Pay Information

The pay range for this position is $54,500 - $112,500/yr; however, base pay offered may vary depending on job‑related knowledge, skills, and experience.

Equal Opportunity Statement

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through employee resource groups, employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.