Title: Project Manager/QTC/Zuora
Location: 100% Remote EST or CST
Duration: 1 year+
Interview: Video
Job Description:
We are seeking a results-driven Project Manager or Architect with extensive experience in project management, Quote-to-Cash (QTC) process design, and Zuora platform implementation. This role is critical in defining and documenting a scalable, end-to-end process flow across sales, operations, and billing functions. The ideal candidate excels in cross-functional collaboration, systems thinking, and detailed documentation.
Key Responsibilities:
- Lead and manage QTC process improvement projects from initiation through execution and closure.
- Collaborate with stakeholders across Sales, Operations, Finance, and IT to define business requirements and align on process enhancements.
- Develop and maintain a comprehensive overarching QTC process flow that spans quote creation to revenue recognition.
- Document roles and responsibilities for each function involved in the QTC lifecycle.
- Serve as the subject matter expert for Zuora, ensuring best practices are followed during process design and system integration.
- Identify inefficiencies, dependencies, and risks across current processes and propose solutions.
- Facilitate workshops and working sessions with cross-functional teams to gather insights and validate design decisions.
- Manage project timelines, budgets, and deliverables with a focus on quality and stakeholder satisfaction.
- Provide regular updates and status reports to executive stakeholders.
Qualifications:
- 10++ years of project management experience in SaaS, Finance, or Technology industries.
- Proven experience with end-to-end QTC processes and working knowledge of industry-standard tools (Salesforce, CPQ, Zuora, NetSuite, etc.).
- Strong working knowledge of Zuora including product catalog, subscriptions, invoicing, and revenue modules.
- Demonstrated ability to design and document complex business processes.
- Excellent communication and stakeholder management skills.
- PMP, Agile, or similar project management certification is a plus.
- Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience).