Project Manager, Patient Engagement and Recruitment

Norstella; Columbus (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

A market leader in clinical trial solutions is seeking a Project Manager for Patient Engagement and Recruitment. This role involves overseeing project implementations, ensuring customer satisfaction, and collaborating with cross-functional teams. The ideal candidate has at least 2 years of project management experience in the healthcare sector. This position offers a competitive salary and benefits, with an expected range between $70,000 to $90,000.

Benefits

Medical and Prescription Drug Benefits

401k Retirement Plan with Company Match

Education Reimbursement

Paid Time Off & Company Holidays

Qualifications

• 2+ years of experience in project management within a CRO/biopharmaceutical/pharmaceutical environment.
• Proven track record of managing multiple workstreams or concurrent projects.
• Comprehensive understanding of clinical trial life cycle & processes.

Responsibilities

• Manage end-to-end customer implementation of solutions.
• Track and manage timelines across multiple projects.
• Build customer loyalty through exceptional service.

Skills

Project management

Data wrangling skills

Client-facing experience

Strong communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Job description

Project Manager, Patient Engagement and Recruitment

Company: Citeline

Location: Remote, United States

Date Posted: Aug 11, 2025

Employment Type: Full Time

Job ID: R-1407

Description

About Citeline

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

Job Description

As Project Manager, Patient Engagement and Recruitment, you will lead the implementation of Citeline’s Patient Engagement and Recruitment product suite, overseeing responsibility of project implementations from start to finish, ensuring successful delivery and optimal customer satisfaction throughout the project lifecycle. Reporting directly to the Associate Director of Patient Engagement and Recruitment, the Project Manager will collaborate closely with commercial, product, and support teams to ensure seamless project execution. This role requires a combination of interpersonal prowess, sharp focus on delivery, and clinical expertise to effectively manage and triage throughout project lifecycles. You will have an exciting opportunity to manage impactful projects in a fast-paced, client-facing environment, where you can use your strong interpersonal and communication skills to build relationships in a collaborative team setting.

Responsibilities:

• Manage end-to-end customer implementation, leading and successfully delivering Citeline Patient Engagement and Recruitment solutions, which include public-facing websites and a clinical trial recruitment platform.

• Handle day-to-day project management activities, track and manage timelines across multiple concurrent projects, ensuring on-time delivery and alignment with customer expectations.

• Serve as the primary point of contact for assigned accounts, building customer loyalty through exceptional service during the implementation phase and beyond.

• Schedule and facilitate project meetings and routine governance meetings, while highlighting and addressing potential risks.

• Partner with Citeline’s cross-functional teams, and Norstella’s other business units, including Technical, Product, and Support and Data teams, to ensure that the product meets customer needs and project goals.

• Maintain familiarity with IRB, EC approval requirements, and GCP guidelines to ensure each project complies with industry standards.

• Support the Patient Engagement and Recruitment organization in meeting annual goals, including book-to-bill targets and overall project delivery performance.

• All other duties, as assigned.

Qualifications and experience:

• 2+ years of experience in project management within a CRO/biopharmaceutical/pharmaceutical environment, or with an emphasis on clinical or healthcare-related projects. Priority will be given to those who have direct CRO experience.

• Data wrangling skills, including analysis, formatting, and cleanup to support strategic project management.

• Proven track record of managing multiple workstreams or concurrent projects, with a focus on meeting timelines, creating client-ready materials, and delivering results.

• Strong Excel and PowerPoint skills.

• Knowledge of and exposure to healthcare and patient data including clinical information systems, real-world data (RWD), and its uses in clinical research.

• Client-facing experience with strong communication and interpersonal skills, with the ability to manage client relationships and coordinate with cross-functional teams.

• Comprehensive understanding of clinical trial life cycle & processes, industry standard patient recruitment strategies, IRB/EC approval requirements, and GCP guidelines is a plus.

• Detail-oriented and entrepreneurial, with a strong ability to problem-solve and prioritize in a fast-paced, dynamic environment.

• Additional Information:

• Opportunity to work with industry-leading datasets and collaborate with top professionals in the pharmaceutical and healthcare sectors.

• Support for career development and growth within a growing, dynamic company.

Our Guiding Principles for success at Norstella:

01: Bold, Passionate, Mission-First

02: Integrity, Truth, Reality

03: Kindness, Empathy, Grace

04: Resilience, Mettle, Perseverance

05: Humility, Gratitude, Learning

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

Benefits:

• Medical and Prescription Drug Benefits

• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)

• Dental & Vision Benefits

• Basic Life and AD&D Benefits

• 401k Retirement Plan with Company Match

• Company Paid Short & Long-Term Disability

• Paid Parental Leave

• Education Reimbursement

• Paid Time Off & Company Holidays

The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected] .

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.