Project Manager, Operations and Systems

H&R Block, Inc.; Missouri; On-site; USD 63,000 - 94,000; Full time

Job summary

H&R Block, Inc. is seeking a highly organized, tech-savvy professional to support operational excellence across reporting, systems administration, project management, and automation.

You will partner with stakeholders to drive improvements, support critical business systems, and deliver insights for informed decisions. The role emphasizes managing multiple projects, creating reports and dashboards, and assisting with a CRM rollout, with a focus on process efficiency and secure testing

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years related work experience; ability to lead in a matrix and virtual environment.
• Strong communication, presentation, and facilitation skills with the ability to present complex information to multiple levels.

Responsibilities

• Manage and support multiple projects, informing stakeholders of progress, risks, and milestones.
• Create and maintain reports, dashboards, and analytics for operational performance and trends.
• Support Salesforce and other business systems, including updates, troubleshooting, and user support.
• Assist with implementing and testing a new CRM platform for tickets, chats, and calls.
• Coordinate testing in secure environments, validating functionality and security requirements.
• Manage integrations between various business systems and tools.
• Provide real-time support, maintenance, and troubleshooting for automation tools and bots.
• Document processes and train team members on system and automation best practices.
• Partner with leadership to identify opportunities for process improvements and increased efficiency.

Skills

Project management

Data reporting

Stakeholder collaboration

System administration

Automation

Salesforce

Education

Bachelor's degree

Tools

Microsoft Office

Product planning tools

Job description

About the Role

We're seeking a highly organized and tech-savvy professional to support operational excellence across reporting, systems administration, project management, and automation. This role serves as a key partner to multiple stakeholders, helping drive process improvements, support critical business systems, and deliver insights that enable informed decision-making.

Day-to-Day Responsibilities

• Manage and support multiple projects, ensuring stakeholders are informed of progress, risks, and key milestones.
• Create and maintain reports, dashboards, and analytics that provide insights into operational performance and trends.
• Support Salesforce and other business systems, including updates, troubleshooting, and user support.
• Assist with the implementation and testing of a new CRM platform for tickets, chats, and calls.
• Coordinate testing efforts in secure environments, validating functionality and ensuring security requirements are met.
• Manage and support integrations between various business systems and tools.
• Provide real-time support, maintenance, and troubleshooting for automation tools and bots.
• Document processes and help train team members on system and automation best practices.
• Partner with leadership and stakeholders to identify opportunities for process improvements and increased efficiency.

Required Qualifications

Education

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience

• Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
• Demonstrated decision making, analytical, and problem-solving skills
• Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
• 3 years minimum related work experience
• Proficiency with Microsoft Office software and product planning tools.
• Familiarity with Project Management methodologies
• Track record of establishing priorities and deadlines.
• Experience managing projects from start to finish
• Experience in a consulting environment.
• Experience with data, reporting and dashboarding.
• PMP certification, or equivalent, or completed work towards PMP certification, or equivalent.
• Some tax or financial background.

Preferred Qualifications

• Experience in a consulting environment.
• Experience with data, reporting and dashboarding.
• PMP certification, or equivalent, or completed work towards PMP certification, or equivalent.
• Some tax or financial background.

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$62,800.00 - $94,200.00/Yr.