Project Manager – Operations

Symphony Care Alliance; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

The Project Manager – Operations at Symphony Care Alliance plans, coordinates, and executes strategic and operational initiatives across the MSO and affiliated physician practices. Reporting to the Senior Vice President of Operations, this role translates priorities into structured project plans, drives initiatives forward, and ensures timely, outcomes-driven delivery.

This position works with Operations leadership, practice leadership, physicians, Finance, HR, Revenue Cycle Management,

Qualifications

• Experience leading cross-functional, healthcare-related projects.
• Strong organizational and communication skills.
• Ability to translate priorities into actionable project plans.

Responsibilities

• Lead operational projects from planning through implementation, stabilization, and closeout.
• Translate organizational and operational priorities into clear project plans, milestones, timelines, deliverables, and ownership assignments.
• Establish project scope, objectives, success measures, dependencies, and expected outcomes.
• Maintain centralized project trackers, implementation plans, timelines, action-item logs, and status reports.
• Facilitate project meetings and ensure decisions, responsibilities, and next steps are clearly documented.
• Proactively follow up with project owners and stakeholders to ensure deliverables remain on schedule.
• Identify project delays, risks, barriers, and elevate concerns to the SVP of Operations when appropriate.
• Coordinate multiple concurrent projects while maintaining visibility into overall organizational priorities.
• Support onboarding and integration of newly affiliated or acquired physician practices into the MSO.
• Develop implementation plans that clearly define responsibilities at the corporate, regional, and practice levels.

Job description

Reports To: Senior Vice President of Operations

Employment Status: Full-Time

Position Summary

The Project Manager – Operations is responsible for planning, coordinating, and executing strategic and operational initiatives across the Management Services Organization (MSO) and its affiliated physician practices. Reporting directly to the Senior Vice President of Operations, this role serves as a key resource for translating operational priorities into structured project plans, driving initiatives forward, and ensuring projects are completed on time and with clearly defined outcomes.

This position works closely with Operations leadership, practice leadership, physicians, Finance, Human Resources, Revenue Cycle Management, Compliance, Business Development, IT, and other functional teams to support practice operations, integrations, process improvement, growth initiatives, and organizational priorities.

The ideal candidate is highly organized, execution-focused, comfortable managing multiple priorities simultaneously, and skilled at creating structure and accountability in a fast-paced, multi-site healthcare environment.

Project Management & Execution

• Lead operational projects from initial planning through implementation, stabilization, and closeout.
• Translate organizational and operational priorities into clear project plans, milestones, timelines, deliverables, and ownership assignments.
• Establish project scope, objectives, success measures, dependencies, and expected outcomes.
• Maintain centralized project trackers, implementation plans, timelines, action-item logs, and status reports.
• Facilitate project meetings and ensure decisions, responsibilities, and next steps are clearly documented.
• Proactively follow up with project owners and stakeholders to ensure deliverables remain on schedule.
• Identify project delays, risks, barriers, and dependencies and elevate concerns to the SVP of Operations when appropriate.
• Coordinate multiple concurrent projects while maintaining visibility into overall organizational priorities.

Operational Initiatives

• Support the SVP of Operations in executing strategic and operational initiatives across the organization.
• Partner with operational leaders to identify opportunities to improve efficiency, standardization, patient experience, provider support, and overall practice performance.
• Assist with the implementation of new operational programs, services, workflows, and organizational initiatives.
• Coordinate projects involving multiple practices, markets, departments, and external partners.
• Develop implementation plans that clearly define responsibilities at the corporate, regional, and practice levels.
• Support operational readiness for new programs and initiatives, including workflow development, training coordination, communication, and implementation tracking.
• Monitor post-implementation performance and coordinate follow-up activities when additional operational support is needed.

Practice Integration & Growth

• Support onboarding and integration of newly affiliated or acquired physician practices into the MSO.
• Develop and maintain integration checklists, project plans, timelines, and accountability tools.
• Coordinate cross-functional integration activities involving Operations, HR, Finance, RCM, Compliance, IT, credentialing, marketing, and other departments.
• Assist with new location openings, practice expansions, service-line launches, and operational transitions.
• Track integration milestones and identify potential barriers that could impact operational readiness.
• Help ensure new practices and locations are effectively transitioned into established MSO processes and operating standards.
• Evaluate existing operational processes and identify opportunities for greater efficiency, consistency, and scalability.
• Work with department and practice leaders to document current-state and future-state workflows.
• Assist in developing and implementing standardized operating procedures, workflows, templates, and operational tools.
• Coordinate process-improvement initiatives across practices and departments.
• Identify recurring operational challenges and