Project Manager - MRO System Transformation – TOMC

United Airlines; Chicago (IL); Hybrid; USD 102,000 - 133,000; Full time

Benefits offered by this job

medical

dental

vision

life

accident & disability

parantal leave

Job summary

United Airlines is seeking a Manager – MRO Systems Transformation to modernize its core Maintenance, Repair, and Overhaul technology platform. The role links maintenance, engineering, and supply chain to drive system adoption and operational excellence.

The position requires 3+ years in M&E/MRO systems, strong change management, and proven project leadership. The role is hybrid (3 in-office days per week Tue-Thu) with opportunities to influence across Tech Ops.

Qualifications

• Bachelor's degree or 4 years of relevant work experience.
• Aircraft Maintenance, Operations, and Business-related training.
• 2 to 5 years Aircraft Maintenance, 2 to 5 years Maintenance Control, or a combination of both.
• 3+ years of end-user experience with M&E / MRO Systems.
• Strong organizational, presentation, analytical, and communication skills.

Responsibilities

• Assess the impact of the new MRO system on processes, personnel, and organizational structures; develop strategies to evaluate and drive change across Tech Ops.
• Maintain transformation reports and dashboards; track milestones and support cross-functional implementation.
• Serve as SME for an assigned operational area; ensure systems meet business needs and end-user experience.
• Present updates to Technical Operations leadership on progress, risks, and deliverables.
• Provide project management support to division teams to ensure timely milestones.

Skills

Project management

Change management

Interpersonal skills

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor's degree or 4 years of relevant work experience

FAA Airframe & Powerplant Certificate

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

The Manager – MRO Systems Transformation will play a critical role in the modernization of United’s core Maintenance, Repair, and Overhaul (MRO) technology platform. This transformative program aims to redesign and improve Tech Ops business processes by implementing a modern MRO system. This system will support the operational needs of maintenance, engineering, and supply chain while ensuring full compliance with complex aviation regulatory standards. The role bridges technical, operational, and strategic domains to drive system adoption and operational excellence.

• Assess the impact of the new MRO system on processes, personnel, and organizational structures. Develop and implement strategies to evaluate, communicate, and facilitate change across Tech Ops
• Maintain transformation reports and dashboards, tracking progress toward key milestones. Collaborate cross-functionally to support seamless implementation and encourage system adoption
• Serve as Subject Matter Expert (SME) for an assigned operational area, providing strategic input to shape end-user experience and ensure systems meet business needs
• Present regular updates to Technical Operations leadership, highlighting progress, risks, key deliverables, and implementation status
• Provide project management support to assigned division teams, ensuring timely delivery of critical transformation milestones

NOTE: This position is considered a hybrid work-schedule working 3 days in-office (Tue-Thu), however that may evolve with the needs of the company

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• Aircraft Maintenance, Operations, and Business-related training
• 2 to 5 years Aircraft Maintenance, 2 to 5 years Maintenance Control, or a combination of both
• 3+ years of end-user experience with M&E / MRO Systems
• Exceptional organizational, presentation, analytical, and communication skills
• Proven interpersonal skills with demonstrated ability to partner with leaders within the company to drive change
• Experience managing complex projects with multiple stakeholders and driving results
• Strong understanding of operations in one of the four operating divisions (Airport Operations, Flight Operations, Technical Operations, or Inflight)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• Aviation Management, Business, Engineering, Operations Research
• 5+ years of relevant experience
• Experience leading/collaborating on large-scale growth initiatives
• Experience in data analytics or process improvement
• FAA Airframe & Powerplant Certificate

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits:

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• flight privileges

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]