Project Manager (Mitigation Department)

ServiceMaster Clean of Fraser Valley; Beaver Falls (Beaver County); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team as a Mitigation Project Manager, where you will lead restoration efforts and help families recover from disasters. This role requires strong project management skills, a commitment to customer service, and a passion for community improvement. You will be responsible for overseeing mitigation projects, coordinating with subcontractors, and ensuring that all work meets our high standards of safety and performance. With opportunities for growth and a supportive work environment, this position is perfect for those who thrive in a challenging yet rewarding atmosphere. If you have the drive to make a difference and deliver exceptional service, we want to hear from you!

Benefits

Paid time off

Paid holidays

Medical, Dental, and Vision Insurance

Short term disability

401k retirement plan

Company vehicle

Company phone

Bonus opportunity

Opportunity for growth

Qualifications

• Valid driver's license and clean driving record required.
• Must pass federal background check and random drug test.

Responsibilities

• Manage mitigation projects and maintain communication with customers.
• Coordinate subcontractors and ensure compliance with safety standards.
• Conduct inspections and produce scopes of work for mitigation jobs.

Skills

Project Management

Restoration Experience

Communication

Customer Service

Construction Knowledge

IICRC Certifications

Education

High School Diploma

Tools

RMS Project Management Software

Matterport

Job description

MITIGATION PROJECT MANAGER

What is the role of the Project Manager?

• Meet operational objectives of: Sales, Gross Margin, Brand Experience
• Ensure compliance with standards and regulations
• Celebrate completion of projects with your Paul Davis team members and homeowners grateful to be getting their lives back to normal
• Improve your community by serving others
• Continuously learn about improving results and setting proper expectations of others
• Learn new things daily about construction and building homes
• Have fun and be part of a growing business!

What do Project Managers do?

• Respond to all new mitigation losses
• Perform initial call to new customers to gather appropriate information
• Conduct initial inspections for all jobs you are assigned to and produce the appropriate scope of work
• Scoping for all structural mitigation work as well as contents mitigation work.
• Perform Matterport documentation and upload to the cloud
• Use platforms depending on assignment such as MICA, Contents Track, RMS, etc.
• Obtain signatures on all necessary documentation (work auths, lead booklets, contents disposal, hold harmless forms, etc.)
• Determine the need for additional labor, subcontractor use, and/or the need for a contents packout on the job
• Communicate with carriers via program guidelines and follow all necessary processes to obtain pre-approvals
• Coordinate subcontractors and/or vendors on site with specifics of structural demolition, electrical work, plumbing work, HVAC work, hazardous testing work, asbestos/lead abatement, dumpsters, pods, temporary services such as toilets, wash stations, and electric as well as specialty services such as art conservation
• Communicate all scope information and changes to the Estimator for all preliminary and final estimate production
• Present estimates to sell jobs and obtain necessary down payments when needed
• Coordinate technicians to respond to all losses to secure the property and begin mitigation tasks
• Ensure mitigation work is being done to our Paul Davis standard of performance and safety
• Communicate with the customer on a regular basis. This includes frequent site visits and communication with the technicians onsite
• Review and confirm all dry log reports and content inventory reports are up to date and data is filled in accurately and completely
• Be the primary contact for all customers to reach out to with any questions, concerns, for scheduling, or any other pertinent information regarding the job
• Responsible for final collections of any balance due for work completed
• Utilize RMS project management software to maintain records for the job, time frames, job statuses in real time, all notes, photos, and carrier program compliance
• Play an active role in training all technicians in the standard and quality of work we expect while including the proper use of your IICRC certifications/knowledge and the training systems PDR has in place.
• Participate in ongoing on-the-job training and any formal training provided by the company
• Be readily available for emergency service work as part of the on-call rotation and in special cases when not on-call and/or when a large loss dictates an “all hands on deck” approach
• Participate in an on-call rotation to include after hours phone calls, your response when on call, technician response, direction, and supervision
• Arrive promptly each morning on time and ready to get to work
• Participate in regular meetings with department General Managers
• Hold morning meetings with technicians and other project managers to set the schedule for the day
• Attend company safety meetings along with trainings and toolbox talks

Requirements:

• Valid driver’s license
• High school diploma
• Clean driving record
• Must be able to pass a federal background check (no felonies or misdemeanors)
• Must be able to pass a random drug test

Desired Experience:

• 2+ years restoration experience in structural and contents mitigation (preferred)
• 1 year project management experience in any field
• IICRC Certifications (preferred): WRT/ASD, AMRT, FSRT, OCT, TCST, CDS, CPT

Benefits:

• Paid time off
• Paid holidays
• Medical, Dental, and Vision Insurance
• Short term disability
• 401k retirement plan
• Company vehicle
• Company phone
• Bonus opportunity
• Opportunity for growth

Please apply if you think you have what it takes to serve others and deliver world-class service when others need it the most. We are looking forward to discussing this opportunity with you! We support and hire Veterans and we are an Equal Opportunity Employer!